Engagement Manager, Public Sector (Miami, FL)
Miami, FL · Tampa, FL · New York, NY · San Francisco · USD 138,400-208,000 · 5+ years experience · Onsite · Posted Oct 12, 2026
At a glance
- Experience
- 5+ years experience
- Workplace
- Onsite
- Location
- Miami, FL · Tampa, FL · New York, NY · San Francisco
- Salary
- USD 138,400-208,000 · Base salary
About Scale AI
- At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
- We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
- We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.
- We comply with the United States Department of Labor's Pay Transparency provision.
- PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.
About the role
- Scale AI is seeking an Engagement Manager to lead and coordinate the delivery of agentic workflows for a national security customer.
- The role involves managing customer relationships, scoping use cases, and overseeing the implementation of AI/ML solutions within a mission-driven environment.
Responsibilities
- Manage customer relationships from the executive to the end user
- Work alongside customers to scope agentic workflow use cases
- Refine agentic workflows built by the engineering team
- Lead a cross-functional project team to deliver on and exceed AI/ML objectives
- Proactively identify customer needs and operator pain points
- Oversee onboarding and successful implementation of customer accounts
- Own or support a large account plan
- Manage day-to-day execution for customers
Requirements
- Active TS/SCI clearance
- 5+ years of work experience in stakeholder management or a customer-facing role delivering enterprise-scale applications/solutions
- Track record of structured, analytics-driven problem solving
- Excellent verbal and written communication skills
- Willingness to be onsite with the customer in the Omaha area 4 days per week
- Ability to travel at least 25% of the time
Preferred qualifications
- 10+ years of professional experience, often in a customer-facing technical program management role
- Prior experience at an API technology company
- Experience managing technical customers using an API
- Technical degree in computer science, engineering, or related field
- Proficiency in Python, SQL or other programming languages
- Domain expertise in modeling and simulation
- Domain expertise in joint planning processes
- Domain expertise in intelligence workflows
Benefits
- Comprehensive health coverage
- Dental coverage
- Vision coverage
- Retirement benefits
- Learning and development stipend
- Generous PTO
- Commuter stipend
- Equity based compensation
Workplace
- Requires being onsite with the customer in the Omaha area 4 days per week
- Requires at least 25% travel
Skills
- AI/ML
- Generative AI
- Python
- SQL
- API
- Technical Program Management
