Engineering Manager, Self Serve Direct Onboarding

New York City · San Francisco · Seattle · US · 4+ years experience · Posted Oct 15, 2026

At a glance

Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

The Engineering Manager for Self Serve Direct Onboarding will lead a team building self-service experiences that guide businesses through Stripe's onboarding and verification processes.
This role involves balancing the improvement of current activation experiences with the development of new foundations for AI-led onboarding journeys.
The manager will partner with Product and Design to set engineering direction, resolve cross-team dependencies, and coach engineers to deliver high-quality, scalable solutions.

Lead engineering planning and execution in partnership with Product and Design.
Shape the team’s strategy and roadmap, aligning partners across product engineering, Risk, Compliance, and Operations.
Own delivery from problem definition through rollout and ongoing operation.
Use experimentation to improve activation while maintaining risk controls.
Uphold high engineering standards across the team’s codebases and development practices.
Turn ambiguous goals into focused plans and resolve dependencies.
Balance new capabilities with operational health.
Coach and mentor engineers, provide candid feedback, and support career development.
Partner with Recruiting to hire engineers and build a diverse, high-performing team.

4+ years of engineering management experience, directly managing and growing teams of 5+ engineers building and shipping products at scale.
8+ years of full-time software development experience.
Experience building user-facing products, with strong user empathy and product judgment.
Experience turning ambiguous goals into clear priorities and delivering work that depends on multiple teams.
A track record of coaching engineers, supporting their growth, and building an environment of candid feedback, inclusion, and shared ownership.
Technical depth to guide architecture and make pragmatic tradeoffs across user interfaces, APIs, backend workflows, and production reliability.
Strong communication and collaboration skills, including the ability to align technical and nontechnical partners.

Experience simplifying complex customer journeys and using data, user feedback, and experimentation to evaluate outcomes.
Experience modernizing an established product or architecture while continuing to ship improvements and maintain production reliability.
Experience shipping AI-assisted workflows or agent-facing APIs, with clear approaches to evaluating quality and correctness.

Locations include New York City, San Francisco, Seattle, or remote within the US.