Engineering Manager (Shared CX)
Ho Chi Minh City, Ho Chi Minh City, Vietnam · Vietnam-Ho Chi Minh City · 7+ years experience · Hybrid · Posted Oct 15, 2026
At a glance
- Experience
- 7+ years experience
- Workplace
- Hybrid
- Location
- Ho Chi Minh City, Ho Chi Minh City, Vietnam · Vietnam-Ho Chi Minh City
About the role
- As an Engineering Manager for the Shared Customer Experience (Shared CX) group, you will be at the forefront of delivering complex, core customer experiences that are shared across Axon products.
- SharedCX builds authentication, authorization, admin, audit experience, and shared front-end components - the backbone that lets every product within Axon achieve consistent and frictionless CX with high quality and eliminate duplicated effort.
Responsibilities
- Lead and develop a SharedCX engineering team – Manage a team of software engineers and technical leads.
- Drive design and development of ShareCX platforms – Work with your team to design, build, and maintain ShareCX platform services with a focus on reliability, scalability, and efficiency, and AI agentic-ready.
- Own team roadmap and strategy – Define and execute a compelling roadmap for Axon’s shared customer experience.
- Collaborate across teams to solve problems – Partner with engineers and leaders from other teams to understand their needs and challenges.
- Manage priorities and shield your teams – Act as the interface between your squads and the rest of Axon.
- Partner with product/program and design – Work closely with Product/Program Management, Design, and other engineering groups to align ShareCX initiatives with broader product goals and timelines.
- Build and scale the team – Take responsibility for hiring and growing the ShareCX teams as needed.
- Lead by example and uphold Axon’s culture – Serve as a cultural leader within the engineering org.
- AI – driving AI adoption as a standard part of how the team plans, builds, and operates, and coaching engineers on effective usage.
Requirements
- Education: Bachelor's Degree in Computer Science, Engineering, or related field
- Experience: 7+ years of professional software engineering experience, including a proven track record of leading and delivering complex projects or products.
- Technical Expertise: A strong technical background in software engineering.
- Leadership & People Management: Demonstrated success in managing and scaling engineering teams.
- Communication & Collaboration: Excellent communication skills with the ability to articulate technical concepts to both technical and non-technical stakeholders.
- Strategic Mindset: Ability to think ahead and anticipate future needs while delivering incremental improvements.
- Passion for Developer Experience: A strong interest (and preferably experience) in developer productivity, DevOps, or platform engineering.
- AI: Experience with or demonstrated commitment to AI-driven development practices, not just traditional DevOps tooling
Preferred qualifications
- Experience managing other engineering managers or tech leads is a strong plus.
Benefits
- Medical, Dental and Vision Insurance
- Robust Paid Time Off policy
- Bonuses
- Lunch allowance
- Cell phone stipend
- Free LinkedIn Learning account or Udemy account
- Access to 24/7 online emotional and mental support
- Gym membership
- Free parking
- Stocked fridges and pantries - free coffee, cold beverages, snacks
Workplace
- Hybrid schedule: onsite Tuesday through Friday and remote on Mondays, unless an approved accommodation applies.
