Engineering Manager, Site Reliability

Canada - Remote (ON, AB, BC, or NS Only) · Remote · CAD 183,000-193,000 / year · Full-time · Remote · Posted Oct 1, 2026

At a glance

Instacart is seeking an Engineering Manager to lead a team of Site Reliability Engineers responsible for the systems, tools, and practices supporting the reliability of the technology platform.
The role involves managing and developing a team of engineers while partnering closely with engineering teams across the company to improve availability, scalability, performance, observability, and operational excellence.

Lead, mentor, and develop a team of Site Reliability Engineers, establishing clear goals, providing actionable feedback, and supporting career growth and professional development.
Set the team’s technical direction and priorities for improving the reliability, scalability, availability, performance, and operational readiness of Instacart’s systems.
Partner with engineering, product, security, infrastructure, and other cross-functional teams to define reliability standards, influence system design, and deliver initiatives that improve the customer and developer experience.
Drive incident management and operational excellence, including incident response, post-incident learning, service-level objectives, capacity planning, observability, and continuous risk reduction.
Promote automation and self-service tooling that reduce operational toil, improve deployment confidence, and enable engineering teams to own and operate their services effectively.
Balance near-term operational needs with long-term investments, making thoughtful tradeoffs in a high-growth environment where priorities and requirements can change quickly.
Communicate clearly with technical and non-technical stakeholders, bringing transparency to reliability risks, project status, tradeoffs, and decisions.

Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
Seven or more years of experience in software engineering, infrastructure engineering, Site Reliability Engineering, or a related field.
Two or more years of experience managing, mentoring, or leading engineering teams.
Professional experience with cloud infrastructure, distributed systems, networking, containers, orchestration platforms, or related production technologies.
Experience leading or participating in production incident response, post-incident reviews, reliability improvement initiatives, and operational readiness practices.
Experience communicating technical risks, priorities, and tradeoffs to engineering leaders and cross-functional stakeholders.

Experience leading Site Reliability Engineering, platform engineering, infrastructure engineering, or developer productivity teams.
Experience operating highly available services at significant scale and improving service-level objectives, observability, capacity, or disaster recovery capabilities.
Experience with infrastructure as code, continuous delivery, monitoring, logging, tracing, and automated remediation.
Experience building or evolving reliability programs across multiple engineering teams, including shared standards, operational reviews, and service ownership practices.
Demonstrated ability to create alignment across teams, navigate ambiguity, and turn complex technical challenges into clear, achievable plans.
A leadership approach grounded in empathy, transparency, direct communication, collaboration, and a commitment to inclusive team development.

Flex First team offering employees flexibility to choose where they do their best work from home, an office, or a coffee shop