Enterprise Account Manager
New York · San Francisco · Boston · USD 100,000-150,000 · Full-time · Onsite · Posted Sep 29, 2026
At a glance
- Employment
- Full-time
- Workplace
- Onsite
- Location
- New York · San Francisco · Boston
- Salary
- USD 100,000-150,000 · Base salary
About the role
- As an Enterprise Account Manager at Profound, you will drive growth across your customers and partner directly with customer executives to ensure measurable ROI.
- You will own a portfolio of approximately 20 accounts and collaborate closely with the Engagement Management team to connect platform usage to real business outcomes.
Responsibilities
- Own a portfolio of ~20 accounts and be directly responsible for renewal and expansion revenue
- Co-manage the customer lifecycle with the Engagement Management team from onboarding through renewal, identifying opportunities to deepen adoption and value
- Develop a deep understanding of each customer’s goals, workflows, and organization to position Profound as a must-have partner
- Build organizational maps of customer deployments to expand relationships and impact
- Build and manage a pipeline of renewals, cross-sells, and upsells against monthly and quarterly revenue targets
- Lead commercial conversations including executive business reviews and negotiations for multi-product renewals and upsells
- Forecast with precision using CRM data and pipeline management best practices to ensure transparency and accountability
- Collaborate cross-functionally with Product, Engineering, and Engagement Managers to deliver a seamless customer experience and surface insights that drive adoption
Requirements
- 5 or more years of SaaS experience in account management, renewals, or expansion sales
- Track record of exceeding revenue targets through renewals and upsells, with quota-carrying experience required
- Strong consultative selling skills and comfort leading discovery, demos, and business reviews with senior stakeholders
- Excellent negotiation and closing skills with the ability to manage complex deals and procurement processes
- High emotional intelligence and communication skills, able to build trust quickly and manage multiple stakeholder relationships
- Highly organized and data-driven with strong pipeline discipline and attention to detail
- Entrepreneurial mindset, resourceful, proactive, and comfortable owning outcomes in a fast-paced, high-growth environment
- High integrity and long-term orientation, motivated by customer success and sustainable revenue growth
Benefits
- Base salary range of $100,000 to $150,000 before commission
- Equity
- Full range of benefits and perks
Workplace
- On-site role based in the NYC, SF, or Boston office
Skills
- CRM
