Family Case Management Case Associate - 2025926
Chicago · USD 21-24 · Onsite · Posted Oct 19, 2026
At a glance
- Workplace
- Onsite
- Location
- Chicago
- Salary
- USD 21-24
About the role
- World Relief is seeking a Family Case Management Case Associate for a limited-term, grant-funded position based in Chicago.
- The role involves providing comprehensive case management, healthcare navigation, and community connection support for refugees and immigrants.
Responsibilities
- Provide safe, reliable driving for group activities, outings, and events
- Assist clients without Medicaid in identifying and accessing health care resources, including sliding-scale clinics and hospital financial assistance options
- Provide case management to program participants including researching medical providers, scheduling appointments, and consulting with medical providers
- Train participants on prescription management, understanding medical paperwork, record keeping, and scheduling transportation to appointments
- Assist participants in applying for disability benefits or age-related SSI and homemaker services as needed
- Connecting program participants to English as a Second Language classes
- Determine adequate referrals to Community Care Program units in Cook County and collaborate with assigned case managers
- Refer refugees and immigrants to external mainstream services and provide follow-up to ensure they were able to access the service
- Maintain thorough, timely, and confidential case file documentation in accordance with program and grant requirements
- Support group activities and local social outings that build community and increase social connection
Requirements
- Mature and personal Christian faith
- Committed to the mission, vision, and values of World Relief
- Desire to serve and empower the Church to impact vulnerable communities
- Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
- Valid drivers license, access to reliable vehicle and ability to pass MVR standards
- Ability to work occasional early mornings, evenings, or weekends, as necessary
- MS Office skills
- Demonstrated compassion, patience, cross-cultural sensitivity, and strong mediation skills
- Demonstrated teaching and coaching skills with the ability to provide ongoing orientation to refugee participants
- Strong organizational skills and ability to maintain detailed, accurate records
Preferred qualifications
- Bachelor's degree nursing, pre-medicine, social work, counseling, or a related field
- At least one year working in an office environment
- Case management experience with vulnerable populations
- Fluency in Spanish, Burmese, Swahili, French, Arabic or Rohingya
Benefits
- Competitive benefits package
- Employee discount program for full-time employees
Workplace
- Pre-employment substance abuse testing required as part of a drug-free workplace
Skills
- MS Office
