At a glance
- Experience
- 2+ years experience
- Location
- Atlanta
About the role
- The Field Operations Associate provides technical expertise and support for secure key management, including server maintenance and monthly backup processes.
- This role involves loading software onto payment devices in a deployment facility and addressing technical inquiries to ensure successful product implementation.
Responsibilities
- Maintain technical knowledge regarding existing and new product deployment functionality.
- Respond to inquiries relative to the technical aspects of the solution.
- Validate requirements and business needs collected by technical sales analysts and engineers.
- Maintain servers in the secure room and perform monthly backups.
- Load software onto payment devices in the deployment facility to support operational deadlines.
Requirements
- Bachelor’s Degree in Management Information Systems, Computer Science, or related field OR at least 2 years of experience in a technical services environment.
- Experience using Microsoft Office tools.
- Experience with server maintenance and backup procedures.
- Familiarity with secure key management practices and compliance standards.
- Understanding of software loading processes for payment devices.
Preferred qualifications
- Strong verbal and communication skills.
- Ability to collaborate with customers, sales, and technical resource personnel in a professional manner.
- Able to analyze and resolve moderately complex technical problems.
- Experience working in a multi-functional environment.
- Understanding of customer environment, payment industry, and Verifone products and solutions.
- Ability to work autonomously with little supervision.
Skills
- Microsoft Office
- Server Maintenance
- Backup Procedures
- Secure Key Management
- Software Loading
