At a glance
- Employment
- Full-time
- Workplace
- Onsite
- Location
- Austin, TX
About the role
- When hardware fails in the field, you'll open it up, run tests, and help engineers figure out what broke and why.
- Your findings feed directly into design changes, firmware fixes, and line improvements on a product deployed in thousands of homes.
- This is hands-on work in a fast-moving lab where you will build tools and processes for faster failure analysis.
Responsibilities
- Test field-returned hardware and assist engineers with root cause analysis to figure out why the hardware failed and how it can be improved.
- Make improvements to processes and test equipment used to triage field returns and own the process.
- Ensure the lab environment is safe and maintain and enforce a clean and organized workspace.
- Help track testing throughput, results, and flag new quality issues to engineers.
- Ensure the engineering team has the necessary context they need to prioritize changes or process improvements in firmware, on the product, or on the line.
Requirements
- High School diploma or equivalent required
- Experience in an engineering or technical environment, providing hands-on support for design, testing, and assembly of equipment
- Experience working with multimeters and power supplies is a must
- Strong organizational skills with the ability to manage multiple tasks
- Proficiency with office software (Microsoft Office Suite, Google Workspace) and basic IT troubleshooting
- Experience with tools and equipment used in an engineering lab or workshop
- Good communication skills, with the ability to work well with engineers, vendors, and other office staff
- Strong attention to detail and a proactive approach to problem-solving and task management
- Curiosity about how things work and a desire to deeply understand the hardware you are testing
Skills
- Multimeters
- Power Supplies
- Microsoft Office Suite
- Google Workspace
- IT Troubleshooting
