Solutions Architect, SMB

Chicago · US · 2+ years experience · Posted Oct 6, 2026

At a glance

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

Stripe’s SMB Solutions Architecture team works with technical and business leaders, payments leaders, and product engineering teams in the mid-market segment to evangelize Stripe’s solutions.
A solutions architect builds relationships with decision makers and thinks strategically about the business needs of customers, identifying and proposing Stripe solutions to solve complex business challenges.
SAs establish and prescribe best practices, provide business and technical thought leadership, and act as trusted advisors while scaling business processes.

Drive thought leadership and build executive relationships with key business and technical stakeholders including CIO, CTO, COO, CRO, CDO & Head of Payments.
Work to deeply understand the customer’s business objectives and apply Stripe’s payments, SaaS, Banking-as-a-Service and Link Network solutions to customer challenges.
Secure the technical win for Stripe’s products by delivering demos, responding to RFPs, evangelizing Stripe’s products, and collaborating internally on narratives that align with the customer’s goals.
Create scalable processes (1:M customer engagements, Webinars, office hours etc), partnerships, and scaled assets (reusable videos/ templates, playbooks) to act as a force-multiplier in the sales process.
Expand Stripe’s footprint within existing accounts to new global markets and business units by introducing new capabilities and local payment methods.
Collaborate with multiple internal stakeholders including go-to-market, product and marketing to deliver impactful EBC briefings for SMB accounts.
Act as the voice of the customer to inform our product team on insights, trends, and opportunities across our SMB accounts.
Work closely with professional services and partners to accelerate activations and time to live.
Collaborate with partners to help Stripe scale and reach its Total Addressable Market.
Travel approximately 25% of the time to connect in-person with users and collaborate internally.

2+ years of experience in a similar customer-facing engineering role (e.g. solutions architect, sales engineer, customer success, professional services delivery) for a fin-tech/payment-tech / global software enterprise or 3+ years of total relevant experience (software development, enterprise sales/ architecture, business development etc.)
Experience presenting and architecting solutions.
Deep understanding or background in writing code in at least 2 of Stripe’s primary deployment languages (Ruby, Python, JavaScript, Java, Go, etc.)
Outstanding oral and written communication skills, presentation skills, and comfortable explaining complex concepts to both technical and non-technical audiences.
Able and willing to learn Stripe solutions (Payments, Billing, Connect, etc.)
Ability to understand how a wide variety of technologies and systems interact with each other (ERP, CRM, Billing, Tax, Legacy).
Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels.
Strong organizational/time management skills and the ability to juggle competing priorities while working with multiple opportunities and customers.
Strong collaboration skills to work seamlessly with the broader GTM team to support our users.
Experience solving open ended business problems with a combination of technology and creative thinking and ability to travel per business needs.