At a glance
- Experience
- 2+ years experience
- Workplace
- Hybrid
- Location
- Amsterdam
About the role
- As a Finance Support Specialist, you will be an expert on Adyen’s platform and financial products, supporting the financial teams of merchants globally.
- Your team is responsible for helping merchants with finance-related issues, enabling them to use financial products, and advising product teams on development resources.
Responsibilities
- Be the first point of contact for merchants and commercial teams for financial related issues including financial reporting, reconciliation, payouts, and payment settlements.
- Communicate reactively and proactively in English with merchants via email and on the phone.
- Educate and advise merchants’ financial teams on how to best gain value from the platform, products, and features.
- Receive and analyze merchant pain points and work closely with Finance, Product, and Development teams to improve or build new products.
Requirements
- At least 2 years of experience, with exposure to payments or financial topics.
- Strong finance and analytical skills with the ability to easily get familiar with internal accounting systems.
- Strong communication skills and willingness to be in direct contact with merchants.
- Ability to make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity, and requests.
- Previous exposure to environments rich in uncertainty with a track record of successfully dealing with ambiguity.
- Advanced level of proficiency with MS Excel.
- Excellent written and verbal communication skills in English.
- Finance or Economics educational background, or work experience.
Workplace
- Office-first company valuing in-person collaboration
- No remote-only roles offered
- Hybrid setup is 3 days a week in office, 2 days working from home
Skills
- MS Excel
