At a glance
- Employment
- Full-time
- Workplace
- Remote
- Location
- Remote
About the role
- The Founding Revenue Operations Lead will build Keycard's revenue engine from the ground up, transitioning GTM systems from an agency to an in-house function. This role involves both high-level strategy for planning, forecasting, and metrics, as well as hands-on implementation of CRM and automation workflows.
Responsibilities
- Define lifecycle stages, lead and account scoring, routing, and attribution across sales-led and self-serve paths.
- Build capacity and headcount models tied to revenue targets.
- Own the forecast process, pipeline reviews, and GTM metrics for leadership and the Board.
- Collaborate with Sales leadership on segmentation, coverage, quotas, and compensation plans.
- Define customer health, renewal, and expansion metrics with the post-sales team.
- Manage and scale the GTM tool stack, including CRM and enrichment tools.
- Monitor key metrics to identify trends, opportunities, and warning signs.
- Automate repeatable work such as lead processing, routing, and nurture enrollment.
- Integrate trial signups and usage signals to provide context to sales representatives.
- Audit and transition existing GTM workflows from an external agency to in-house management.
Requirements
- Strategic RevOps experience at a B2B software company.
- Hands-on experience building and administering CRM systems like HubSpot or Salesforce.
- Proficiency with APIs, webhooks, and automation tools like Clay, n8n, or Zapier.
- Experience supporting complex, multi-stakeholder enterprise deal cycles.
- Ability to align Sales, Marketing, and Product teams on shared definitions.
- Experience setting definitions, building forecasts, and informing GTM decisions.
Preferred qualifications
- Light scripting or SQL skills.
- Experience with product-led or self-serve funnels.
- Experience at a developer tools, infrastructure, or security company.
- Experience setting up pricing and deal desk processes during a move upmarket.
- Experience preparing GTM metrics for fundraising or board meetings.
- Experience managing GTM agencies or contractors.
- Experience hiring and leading an operations team.
- Experience working directly with GTM executives.
Benefits
- Market-competitive salaries
- Generous equity packages (4-year vest, 1-year cliff)
- Health, dental, vision, and paramedical coverage
- 4 weeks vacation
- 11 statutory holidays
- 1 volunteer day annually
- New MacBook Pro
- $500 stipend for peripherals
- Access to AI tools
Workplace
- Remote-first team prioritizing asynchronous collaboration.
Skills
- HubSpot
- Salesforce
- Clay
- N8n
- Zapier
- APIs
- Webhooks
- SQL
