Team Manager, Financial Crime, EU (Spanish Speaking)

Cardiff, London or Remote (UK) · 16-17 years experience · Remote · Posted Oct 13, 2026

At a glance

Our EU Financial Crime Customer Operations team is at the heart of how we protect Monzo EU and our customers from financial crime like fraud and money laundering.
We are looking for individuals with a blend of experience in preventing financial crime and team leadership to join our EU Financial Crime Operations team within our Fincrime Business Banking team.

Manage the personal and professional development of your team members, providing technical coaching on financial crime tasks, driving exceptional individual and collective performance, guiding individuals through hard times, and celebrating their successes.
Hold weekly meetings with your team members (both individually and together as a team) to ensure everyone is informed, engaged, and performing in their role.
Aggregate the feedback that your team provides in these meetings and feed it into operational leadership to ensure we continue to improve on our processes and tooling.
Act as interviewers in hiring processes to help shape the team as it continues to grow.
Conduct quality checks on senior financial crime investigators to drive performance and identify coaching opportunities.
Handle complex case escalations from senior financial crime investigators.
Manage personal & professional development of a team of senior investigators.
Foster a positive, supportive, and high performance culture in the team with high levels of engagement.
Chair employee relations cases and making decisions consistent with Monzo's values.

Fluent in English and Spanish written and verbal communication skills.
Strong experience of team leadership across Financial Crime within the financial services sector.
Proven ability to drive excellent performance through others.
Strong knowledge and experience in the financial sector, previous experience in carrying out financial crime investigations across either Financial Crime Business Banking, Anti Money Laundering or Screening, is essential.
Strong knowledge of the current financial crime landscape in the UK and the EU, and associated financial crime risks.