Fraud Investigator

Chicago · Denver · Westlake, TX · 1-2 years experience · Posted Sep 22, 2026

At a glance

Safeguard company assets and customer accounts by relentlessly detecting and investigating fraudulent activities to ensure the security of Bank products.
Investigate suspected fraudulent activities within banking products and work closely with various departments to identify, prevent, and resolve fraud.
Apply frontier technologies to solve big financial problems within a high-performing, fast-moving team.

Investigate and mitigate bank and credit card fraud by analyzing suspicious activity across multiple payment rails, including debit and credit card transactions.
Review potential identity theft, account takeover (ATO), wire transfer fraud, payment fraud, and check fraud.
Analyze financial data, account history, and transaction records to identify irregularities, emerging fraud patterns, and potential policy violations.
Collaborate with internal stakeholders, including Compliance, Risk, Legal, and Operations, to resolve fraud-related issues, ensure appropriate controls, and escalate cases as required.
Conduct outbound contact with customers, merchants, or third parties to perform interviews, gather supporting documentation, and obtain evidence relevant to fraud investigations.
Apply Fair Credit Reporting Act (FCRA) requirements when reviewing, documenting, and reporting fraud-related findings.
Maintain current knowledge of fraud typologies, regulatory requirements, and industry best practices.
Ensure investigations and resolutions comply with all applicable regulatory, legal, and internal policy requirements.
Clearly, professionally, and timely communicate with customers to deliver an exemplary and compliant customer experience.

Proven experience in fraud investigation, financial analysis, or a related role
Strong analytical and problem-solving skills with attention to detail
Knowledge of fraud operations, regulations, and fraud prevention techniques
Ability to communicate clearly and effectively (written and verbal) with customers and internal teams
Ability to work independently and handle sensitive information with confidentiality and professionalism

Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
100% paid health insurance for employees with 90% coverage for dependents
Access to the Robinhood Employee Fund
Access to the best AI tools on the market and continuous AI skill-building
Lifestyle wallet for wellness, learning, and more
Employer-paid life & disability insurance
Fertility benefits and mental health benefits
Company holidays, paid time off, sick time, parental leave
Catered meals, events, and comfortable workspaces