At a glance
- Experience
- 8+ years experience
- Location
- Tokyo
About the role
- As a Senior Program Ops Manager, you will work with the Senior Business Operations and Growth Lead to develop and execute strategies to grow the Airbnb Platform in Japan.
- Your primary focus will be in analysis to enable robust strategy building, operationalizing strong x-functional governance of the Japan business, and execution of our growth programs.
Responsibilities
- Work with the Senior Business Operations and Growth Lead to develop and execute strategies to grow the Airbnb Platform in Japan
- Align the functions operating in your country behind common objectives and work with other teams in the organization on cross border projects
- Understand the needs of the Airbnb community and define levers to help them succeed in the platform
- Develop strong relationships and deliver valuable guidance to help them grow within the Airbnb marketplace
- Perform analysis to enable robust strategy building
- Operationalize strong x-functional governance of the Japan business
- Execute growth programs, including incentive programs, sponsorship programs, and events
- Collaborate closely with cross functional teams including Community, International, Policy, Legal, Hosts Communications, Marketing, Operations, Product, and Finance to align on program goals, requirements and execution plans
- Own and support execution of the country's origin guest growth plans
- Build the analysis and frameworks that will support the decisions taken in the country to achieve the goals
Requirements
- 8+ years experience in analytics, strategy and project management
- Demonstrated track record of successfully leading and delivering complex programs and initiatives with cross-functional teams in a fast-paced environment
- Strong strategic thinking, analytical, and problem-solving skills with the ability to translate business goals into actionable plans and measurable outcomes
- Strong bias for action and execution with an entrepreneurial perspective
- Proven ability to thrive in a dynamic and ambiguous environment, adapt quickly to changing priorities, and drive results with a sense of urgency
- Strong appetite for working with the Airbnb community
- Ability to manage complex projects and multi-task with excellent organization skills
- Excellent communication, interpersonal, and stakeholder management skills with the ability to influence and collaborate effectively at all levels of the organization
- Strong verbal and written communication skills in English and Japanese
- Availability to go to the local office 1-2 days per week required
Preferred qualifications
- Experience in tech platform industries, the hospitality or online Travel Agency (OTA) industry is preferred
Workplace
- Availability to go to the local office 1-2 days per week required.
Skills
- Excel
- SQL
