Fraud Specialist, Supplier Operations & Governance

Remote · Ontario · 8+ years experience · Remote · Posted Oct 19, 2026

At a glance

This position is a hybrid of financial investigation, root cause analysis, and strategic dispute negotiation.
The role is responsible for working constructively with customers and partners to resolve billing issues and fraudulent misuse of services.

Advise account managers, accounting, and management on best practices to handle billing disputes
Negotiate with customers and carriers with an understanding of resolution levers available as per contractual terms and industry norms
Identify, analyze, and handle fraudulent misuse (such as Artificially Inflated Traffic) and billing errors (such as rate differences) with both vendors and customers
Own the end-to-end lifecycle of customer and vendor disputes from intake of disputes to initiating disputes, tracking progress, and ensuring timely, documented resolution
Uncover and resolve discrepancies, overcharges, and unpaid balances with carriers and customers due to quantities, rates, currency, and other root causes
Dig into call and messaging data to identify why bills don’t match or find evidence of fraud
Build dashboards that communicate key metrics related to the lifecycle of disputes
Read contracts and interpret what should be the invoice versus what it is
Act as the primary point of contact to negotiate dispute resolutions, settlements, and payment terms in accordance with company practices
Partner closely with data analytics, engineering, and accounting to reconcile accounts

8+ years of professional experience in telecom operations, fraud operations, customer success, vendor management, procurement, collections, or consulting
Sharp written and verbal communication skills
Experience negotiating disputes constructively with customers or vendors
Experience in collections, dispute resolution, or billing analysis
Experience in project management
Experience wrangling data with Excel / Google Sheets, Looker or SQL

Understanding of the A2P SMS ecosystem, international traffic routing, international revenue share fraud (IRSF), artificially inflated traffic (AIT) and the ecosystem profit chains
Understanding of industry standards with respect to AIT and fraud handling such as frameworks from i3forum, GSMA, MEF or ITW Global Leaders’ Forum
Understanding of Call Detail Records (CDRs) and ability to build strong dispute case files
Experience working with workflow platforms like Airtable or building dashboards
Experience in telecom, technology, or consulting industries
Experience with advanced data analysis like Python or scripting
Experience with AI and automation tools to accelerate productivity

Remote-first company with occasional in-person requirements for team gatherings, functional off-sites, or customer meetings
May be required to travel occasionally to participate in project or team in-person meetings