Fulfillment Supervisor

Miami · USD 26-26 · 2+ years experience · Posted Oct 1, 2026

At a glance

Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul.
Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world.
If that mission has you hungry in more ways than one, you’ve found the right job posting.

The Fulfillment Supervisor is responsible for overseeing and ensuring the accurate and timely picking, packing, and preparation of orders during their assigned shift.
Working in a cold production environment, this role requires attention to detail, strong organizational skills, and the ability to effectively lead and communicate with a bilingual team.

Supervise pick-and-pack operations, ensuring all orders are accurately fulfilled and meet quality standards
Monitor order progress to ensure timely completion during the assigned shift
Troubleshoot and resolve operational issues as they arise
Provide clear instructions and guidance to team members to optimize performance
Address team member concerns and escalate issues to management when necessary
Train team members on cold storage best practices and safety guidelines
Track and document order progress and team performance metrics using Tableau and Google Sheets
Communicate with other teams and management using Slack, Geneva, and Gmail
Prepare end-of-shift reports detailing key metrics, issues, and resolutions
Enforce adherence to Standard Operating Procedures (SOPs), with a focus on Pick and Pack, Inventory Counting, and Scheduling/Labor Utilization

Bilingual (English and Spanish): Fluency in both languages is required, no exceptions
Minimum 2 years of supervisory experience in a fulfillment, warehouse, or logistics role
Proficiency in Google Sheets and familiarity with communication tools like Slack, Geneva, and Gmail
Ability to work in a cold production environment
Ability to stand for long periods, lift up to 50 lbs, and work in a physically demanding environment
Ability to push and pull up to 200 lbs
Strong ability to manage and motivate a diverse team
High level of accuracy in monitoring operations and fulfilling orders