Groups & Reservations Supervisor - Soho House Amsterdam
Amsterdam, North Holland · Soho House Amsterdam · Posted Oct 2, 2026
At a glance
- Location
- Amsterdam, North Holland · Soho House Amsterdam
About the role
- Soho House Amsterdam is seeking a commercially minded Revenue & Reservations Manager to oversee the reservations function and drive room revenue performance.
- The role involves managing room inventory, coordinating group bookings, and collaborating with various departments to ensure seamless guest experiences.
- The successful candidate will analyze market trends and support the hotel's revenue strategy to maximize occupancy and profitability.
Responsibilities
- Oversee the day-to-day reservations operation, ensuring all enquiries and bookings are handled accurately and efficiently.
- Manage room inventory, availability and booking restrictions to optimise business performance.
- Coordinate and manage group room blocks, ensuring the right balance between group and transient demand.
- Evaluate group booking requests based on revenue potential and business impact.
- Coordinate accommodation requirements for members, VIPs, talent, artists, productions and special events.
- Maintain accurate reservation records and guest information across all systems.
- Monitor cancellations, no-shows and booking trends, identifying opportunities to improve performance and guest experience.
- Support the execution of the hotel's revenue strategy in collaboration with the Assistant General Manager.
- Analyse market trends, booking pace and competitor activity to identify commercial opportunities.
- Produce regular revenue and reservations reporting, providing clear insight and recommendations to leadership teams.
Requirements
- 2-3 years' experience within Reservations, Revenue Management or a similar commercial hotel role.
- Strong commercial awareness and analytical thinking.
- Exceptional attention to detail and organisational skills.
- Excellent communication and stakeholder management abilities.
- Ability to work effectively in a fast-paced, dynamic environment.
- Proficiency with hotel reservation systems and Microsoft Office.
- A collaborative approach and passion for delivering outstanding guest experiences.
Preferred qualifications
- Experience in a luxury or lifestyle hospitality environment.
Benefits
- Market conform salary
- 8% holiday allowance
- Travel allowance when living further than 7.5km from the House
- Discounts on F&B, rooms and retail
- 1 Moving day per year
- 2 fully paid volunteering days
- Training to develop technical and managerial skills
Skills
- Revenue Management
- Microsoft Office
- Hotel Reservation Systems
