Hardware Fleet Operations Specialist
Sony Interactive Entertainment
United States, Aliso Viejo · USA-CA-Aliso Viejo · USD 40-45 / hour · 2-3 years experience · Hybrid · Posted Sep 28, 2026
At a glance
- Experience
- 2-3 years experience
- Workplace
- Hybrid
- Location
- United States, Aliso Viejo · USA-CA-Aliso Viejo
- Salary
- USD 40-45 / hour
About the role
- The Hardware Fleet Operations Specialist focuses on Linux terminal-based troubleshooting, investigating recurring issues, managing the hardware lifecycle, and improving documentation and runbooks.
- This role partners with various engineering groups to transition operational support work and builds lightweight scripts or basic automation to reduce manual effort.
Responsibilities
- Respond to operational support requests in a 24/5 environment, meeting SLAs and prioritizing work across internal customers and cross-functional teams.
- Troubleshoot and support Linux-based hardware systems using terminal-based tools, addressing issues that require investigation beyond existing documentation.
- Identify recurring operational issues and work with engineering teams to stabilize and operationalize support workflows.
- Create, update, and maintain runbooks, troubleshooting guides, and internal documentation based on real-world support findings.
- Develop and maintain lightweight scripts or simple automation to reduce manual tasks and improve operational consistency.
- Support the transition of operational workloads from engineering teams into the Hardware Fleet Operations team.
Requirements
- 2-3 years of hands-on experience supporting or troubleshooting Linux-based systems.
- Prior experience in a technical support, operations, or IT service delivery role.
- Comfortable in working primarily in Linux terminal environments.
- Experience following and improving runbooks, documentation, and operational processes.
- Familiarity with ticketing systems such as Jira or ServiceNow in an operations context.
- Strong written and verbal communication skills, with the ability to clearly document issues and solutions for technical and non-technical audiences.
Preferred qualifications
- Linux terminal-based troubleshooting
- Basic scripting or automation (e.g., Bash, Python, or similar)
- IT support fundamentals, including systems and basic networking concepts (Network+ level or equivalent)
Benefits
- $40-45/Hour compensation
Workplace
- Hybrid workplace
Skills
- Linux
- Jira
- ServiceNow
- Bash
- Python
