At a glance
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- Rome
About the role
- Join the team as Head of Communications & PR, Italy based in Rome or Milan to help build the public narrative, elevate brand positioning, and safeguard reputation.
- Act as a crucial strategic partner to the Italian General Manager and local leadership team within the International Communications team.
Responsibilities
- Plan and execute local communications and PR strategies that align with global goals, proactively shaping Consumer, Policy, and Merchant narratives across Italy.
- Lead crisis communications and manage sensitive topics, ensuring close alignment with local leadership and global teams during high-stakes situations.
- Build trusted relationships with key Italian media, act as a spokesperson, and coach local leadership for interviews.
- Direct the local PR agency to deliver creative, digital-first B2B and B2C campaigns across earned and owned channels.
- Partner with Policy, Legal, Marketing, and Operations to translate complex platform and economic topics into compelling public messaging.
- Leverage a range of AI tools to make work more efficient, impactful, and creative.
Requirements
- Significant experience leading external communications, crisis management, and media relations in-house or within an agency setting.
- Exceptional written and verbal communication skills in both Italian and English, with proven ability to distill complex topics for diverse audiences.
- Proven ability to manage agency partners and navigate complex matrix environments with senior internal stakeholders.
- Established relationships with key media outlets, journalists, content creators and commentators in Italy.
- Experience leveraging social media platforms, online channels, and AI-driven tools to amplify media campaigns.
Preferred qualifications
- Strong understanding of the technology, marketplace, or delivery platform sectors.
Benefits
- Eligible for consideration for an equity award grant of restricted stock units on commence and during the annual pay review cycle
Workplace
- This is a hybrid role based in Rome or Milan.
Skills
- AI Tools
- Social Media Platforms
- Crisis Management
- Media Relations
