Head of Customer Experience

Stockholm · London · 10+ years experience · Full-time · Onsite · Posted Oct 2, 2026

At a glance

Lovable is hiring a Head of Customer Experience to own how customers succeed end-to-end from first interaction to enterprise adoption.
This is an agentic-first CX function built around AI agents rather than a traditional support leadership role.
The role sits at the intersection of Product, Engineering, and GTM.

Own ticketed support, async support, incident response, and onboarding.
Architect and build AI-powered systems that resolve issues, surface product signals, and scale coverage without scaling headcount 1:1.
Turn customer signal into structured input for Engineering and Product.
Build dedicated support motions, office hours, and success touchpoints for largest customers.
Own Lovable's customer support presence and response across channels like Reddit, Discord, LinkedIn, and Twitter/X.
Own and move CSAT, resolution time, time-to-value, and NPS.

10+ years of experience, with at least 5 in a leadership role owning Customer Experience.
AI-native operator actively building agentic support systems today.
Commercially accountable with experience owning NRR, churn, CSAT, or expansion targets and citing specific results.
Cross-functional fluency at the intersection of Product, Engineering, and GTM.
Proven people leader who has hired, developed, and retained CX managers and ICs across multiple time zones.
Technical depth comfortable working inside an engineering org, contributing to product direction, and building tooling.

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