Head of Employee Tech & Experience (ETX)
San Francisco · Full-time · Hybrid · Posted Sep 22, 2026
At a glance
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- San Francisco
About OpenAI
- OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
- We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
- For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf.
- Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
- To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance.
- We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241.
About the role
- Reporting to the Head of Global IT, you'll lead ETX globally, building on the team's capabilities and customer-zero work to continually advance the employee experience.
- You'll shape ETX's strategy, investment priorities and operating model in partnership with leadership across the company, turning new capabilities into measurable amplification.
Responsibilities
- Lead the next stage of ETX's global growth across Helpdesk, SysOps, Logistics and AV, with a shared strategy and accountability for employee outcomes.
- Continually elevate the employee experience through research and design, directing investment to simplify entire user journeys, remove unnecessary effort and amplify what employees can accomplish.
- Accelerate ETX's agent-led and customer-zero work as capabilities advance: continually challenge which workflows need to exist, extend what agents can own end to end and evolve the operating model to deliver measurable amplification.
- Develop leaders who earn trust, grow others and sustain an environment where people feel valued, take pride in their work and enjoy working together.
- Scale global services to support company growth, with clear commitments to reliability, security, responsiveness, and effective controls.
- Shape priorities and investment with leadership across the company, accelerating execution across functions with accountability for adoption and measurable improvements in how employees work.
- Translate employee friction into lasting improvements in policy, service design, and ownership.
Workplace
- This role is based at our San Francisco headquarters and requires an in-office presence.
