Head of International Product / Group Product Manager - Customer Experience

London, United Kingdom - Deliveroo · London · 2-3 years experience · Full-time · Posted Sep 29, 2026

At a glance

We're looking for an experienced product leader to lead one of the most strategic product areas within Customer Experience.
This is a truly global role with responsibility across DoorDash, Wolt, and Deliveroo.
You'll lead a team of Product Managers responsible for building the products that power our global Customer Experience organization, enabling millions of interactions across dozens of countries every year.

Define the long-term vision and strategy for a critical product area within Customer Experience across DoorDash, Wolt, and Deliveroo.
Lead, coach, and develop a team of Product Managers, fostering a high-performing product organization.
Shape how AI and human expertise come together to deliver faster, smarter, and more effective customer experiences.
Build products that leverage rich customer and operational context to enable better decisions and more personalized experiences.
Create intelligent feedback loops that continuously improve product quality, operational efficiency, and customer outcomes.
Partner with regional teams around the world to understand local market needs and translate them into globally scalable solutions.
Work closely with Engineering, Applied AI, Design, Data Science, and Operations to bring innovative products to life.
Communicate product vision, strategy, and business impact to senior leadership.

You have 7+ years of Product Management experience building impactful products.
You have 2-3+ years of experience managing and developing Product Managers.
You have experience building products that leverage AI or machine learning to solve meaningful user problems.
You have a strong track record of defining product vision, strategy, and roadmaps that deliver measurable business impact.
You have experience leading highly cross-functional initiatives across Engineering, Design, Data Science, and Operations.
You are equally comfortable thinking strategically and diving deep into execution.
You are an exceptional communicator with experience influencing senior leaders and driving alignment across organizations.
You have empathy for the users you build for and a passion for creating products that improve customer experiences at global scale.