Head of Production & Run – eRetail & Retail

Paris · 15+ years experience · Hybrid · Posted Oct 9, 2026

At a glance

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.
At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.
At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.
Are you ready to create what’s next? Join us.
As per the AGG (General Equal Treatment Act) in Germany and equivalent in France, jobs must be advertised in a gender-neutral manner. We use the statement (all genders) to make it clear that this position is open to all genders in these countries, even if the job title itself can be translated or interpreted as "masculine" in the French or German language.

As a Head of Production & Run, you will ensure the smooth operation of stores, e-commerce platforms and payment flows through a shared Retail & eRetail Production Control Tower.
The role involves driving the shift from reactive incident management to proactive, KPI-driven operations across 46 applications and 450+ boutiques globally.

Lead Production Operations: Establish and run the Retail & eRetail Production Control Tower, driving operational planning, governance and readiness.
Resolve Incidents & Prevent Recurrence: Prioritise escalations, lead major incident resolution and implement lasting corrective actions.
Secure Releases & Critical Events: Validate Go/No-Go decisions, coordinate deployments and rollback plans, and prepare teams for major launches and peak periods.
Align Global Teams & Partners: Coordinate regional stakeholders, product squads and service providers, ensuring clear communication and executive reporting.
Automate & Optimise Operations: Deploy AI-driven monitoring, automate repetitive tasks and implement ITIL-based continuous improvement.
Drive Service Performance: Track KPIs and SLAs, improve service quality, and manage vendor performance, contracts and budgets

15+ years of experience in IT production and operations, including at least 5 years leading multiple teams.
Proven experience managing business-critical retail and e-commerce platforms in a global environment.
Strong knowledge of ITIL practices and tools such as ServiceNow, Jira and Confluence; familiarity with POS solutions (ideally Oracle Xstore) and e-commerce platforms (ideally Salesforce Commerce Cloud).
Demonstrated experience managing service providers, contracts and SLA commitments.
Strong leadership, crisis management and stakeholder engagement skills, with the ability to influence across teams and geographies without direct hierarchical authority.
Fluent English; French strongly preferred.

Competitive compensation package
Flexibility, with remote and hybrid work options
Career advancement, with international mobility and professional development programs
Learning and development, with access to cutting-edge tools, training and industry experts