Host - Soho House New York

Soho House New York, 29-35 9th Ave, New York, NY 10014 · Soho House New York · USD 23-23 · 3+ years experience · Posted Oct 8, 2026

At a glance

Experience: 3+ years experience
Location: Soho House New York, 29-35 9th Ave, New York, NY 10014 · Soho House New York
Salary: USD 23-23

As a Host at Soho House New York, you serve as one of the first points of contact for members, guests, and staff before they are seated for their dining experience.
You are responsible for greeting guests, answering incoming calls, and creating reservations for the Club or food and beverage operations.

Ensure every member and guest is welcomed by name and new guests are welcomed in a hospitable manner.
Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation, and amenity availability/pricing.
Handle calls for restaurant, roof, and cinema reservations, general inquiries, deliveries, and messages for members and employees.
Create reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution.
Punctuate all calls and interactions with friendliness, accuracy, and discretion.
Work with the reception team to ensure excellent service for members and maintain open dialogue to manage expectations properly.
Build relationships with members and guests and communicate red flags and positive feedback to management to assess.
Influence a fun and positive atmosphere by being approachable and professional.
Perform other duties as assigned by supervisor/manager.

Minimum of 3+ years’ experience in a similar role.
Must have OpenTable and MICROS experience.
Must have experience answering high-volume phone lines and answering inquiries professionally, timely, and to the best of your abilities.
Problem solving skills and ability to bring conflict resolution to any anticipated or current matter.
Detail oriented, articulate, and ability to multi-task in a high-volume and demanding work environment.
Strong communication skills and ability to understand and follow written and verbal instructions.
Flexible schedule and ability to work nights, weekends, and holidays as needed.

Medical, Dental & Vision health care
Retirement fund with a 2% match (401K)
Paid Time Off including sick days and vacation days
Career Development domestically or internationally
Soho Impact mentoring, apprenticeship, local outreach and sustainability programs
Learning & Development internal and external courses
Cookhouse & House Tonic food and drink events and trips
Team Events including fitness sessions, cinema screenings, and art classes
Substantial team meal provided free of charge whilst on duty