Implementation Manager

Remote · USD 100,000-125,000 · 4+ years experience · Remote · Posted Sep 30, 2026

At a glance

We are seeking an organized, data-driven, and client-focused Implementation Manager to join our growing Customer Success team at AlphaSense.
In this role, you will own the onboarding and rollout program for our largest enterprise clients, starting at the pre-sale handoff and running through the first 90 days of adoption.
Your focus is on program coordination and driving adoption, partnering with Account Managers and Customer Success Managers throughout.

Own the onboarding and rollout program for large enterprise clients, including the project plan, critical milestones, and risk mitigation, from the pre-sale handoff through the first 90 days
Serve as one of the main points of contact for the rollout, leading regular status meetings and aligning resources across Sales, Marketing, Product, and Customer Success
Track signals such as time to first login, percentage of users reaching first login, retention on platform, and frequency of use, then act on them alongside the account team
Partner with Sales before close to shape the rollout plan, then hand each account to Account Managers and Customer Success Managers with a maintenance plan after roughly 90 days
Analyze adoption trends and potential bottlenecks and translate the data into clear, actionable insights for internal teams and client stakeholders
Identify areas for improvement in our onboarding approach, document best practices and standardized playbooks, and build scalable processes for a smoother, faster onboarding experience across future clients
Develop an understanding of the product, the customer persona, the reason for investment, and how this maps back to the customer lifecycle

4+ years in a client-facing onboarding, customer success, or program management role in a B2B SaaS environment
Experience with change management practices that help client organizations adopt a new tool after purchase
Familiarity with project management tools (Linear, Jira, Asana, Rocketlane) and CRM software (Salesforce) for tracking rollouts and client information
Proficient in Microsoft Excel or Google Sheets (pivot tables, complex formulas, data validation)
Strong communication skills to work with senior client stakeholders such as managing directors and partners, ensuring internal teams are aligned and projects are on track