Implementation Specialist, Professional Services - HRS

Remote Mexico · Mitratech MX · 1-3 years experience · Remote · Posted Sep 30, 2026

At a glance

The Implementation Specialist, Professional Services - HRS leads the onboarding process for new customers from kickoff through implementation completion.
This role involves configuring customer accounts, user access, settings, and workflows while managing multiple implementation projects simultaneously.

Lead the onboarding process for new customers from kickoff through implementation completion, guiding them through setup requirements, timelines, and key milestones.
Configure customer accounts, user access, settings, and workflows, performing quality assurance testing and validation to ensure all configurations are accurate and complete.
Manage multiple implementation projects simultaneously, tracking progress and proactively communicating status updates to customers and internal stakeholders.
Build strong customer relationships through clear, timely communication, providing guidance throughout the implementation process and addressing questions and concerns promptly.
Partner with internal teams to resolve issues, coordinate activities, and ensure seamless transitions from implementation to ongoing account management or support.
Contribute ideas to improve onboarding processes and implementation workflows; maintain accurate documentation and implementation records.

Strong organizational and project management skills with the ability to manage multiple projects and competing priorities simultaneously.
Excellent written and verbal communication skills with a professional, customer-centered approach.
Strong attention to detail and commitment to quality throughout the configuration and validation process.
Customer-focused and service-oriented with a self-motivated, proactive approach and a strong sense of ownership.
Comfortable learning new systems, tools, and processes.
1–3 years of experience in customer onboarding, implementation, project coordination, customer success, account management, technical support, or a related customer-facing role.
Strong organizational skills with the ability to manage competing priorities and deadlines.
Demonstrated commitment to delivering exceptional customer experiences and successful project outcomes.

Experience in customer onboarding, implementation, or customer-facing roles
Associate's or Bachelor's degree in Business, Communications, Technology, Project Management, Information Systems, or a related field
Experience managing multiple projects, customer relationships, or onboarding activities
Experience working with SaaS platforms, enterprise software, or technology-based solutions