At a glance
- Workplace
- Remote
- Location
- Houston · US_EMEA
About the role
- The IT Systems & Support Administrator is responsible for providing IT support to U.S. employees, including both office-based and remote employees, while supporting corporate IT systems and technology operations.
- The role serves as a primary onsite IT resource for the Houston office and partners closely with India-based IT and Cybersecurity teams, People & Culture (P&C), and other G&A functions.
Responsibilities
- Provide responsive technical support to U.S. employees.
- Troubleshoot hardware, software, connectivity, access, and other technology issues through resolution.
- Install, configure, maintain, and troubleshoot laptops, monitors, peripherals, and other IT equipment.
- Support employee onboarding/offboarding, including equipment, system access, and asset deployment/collection.
- Maintain IT inventory, documentation, and support requests in accordance with established processes and SLAs.
- Support Microsoft 365, Microsoft Entra ID/Azure AD, Intune, Active Directory, SSO, MFA, device management, and related enterprise technologies.
- Partner with and support India-based IT and Cybersecurity teams on systems administration, security, access management, escalations, and global technology initiatives.
- Support system-access audits and security/compliance requirements.
- Assist with endpoint, network, server, and other systems administration activities.
- Serve as a primary onsite IT resource for the Houston office, supporting workstations, conference rooms, shared technology, and other hands-on technical needs.
Requirements
- Experience in IT support, systems administration, desktop support, or a similar corporate IT environment.
- Hands-on experience supporting employee technology, hardware, workstations, and conference room technology.
- Experience with Google Workspace administration and support, including Gmail, Google Drive, Google Meet, Google Groups, and user/access management.
- Experience with Microsoft 365, Windows, Active Directory, Entra ID/Azure AD, Intune, SSO/MFA, Zoom, and device management.
- Working knowledge of networking, endpoint management, and related IT infrastructure.
- Strong troubleshooting, communication, customer-service, and organizational skills.
- Ability to independently prioritize support needs and projects in a fast-paced environment while collaborating effectively across global and cross-functional teams.
Workplace
- Worksite Location: Houston, Texas (On-Site)
- Travel: 5% Domestic
- Requires regular movement throughout the office and the ability to lift, carry, move, and set up IT and workplace equipment weighing up to 30 pounds.
- Requires occasional bending, stooping, kneeling, crouching, and reaching to install, connect, move, or troubleshoot technology equipment, and to move or adjust office furniture as needed.
Skills
- Microsoft 365
- Microsoft Entra ID
- Azure AD
- Intune
- Active Directory
- SSO
- MFA
- Google Workspace
- Gmail
- Google Drive
- Google Meet
- Google Groups
Show all 14 skills
- Windows
- Zoom
