At a glance
- Workplace
- Onsite
- Location
- Kyiv
About the role
- Shield AI is seeking an Instructor & Customer Success Manager based in Kyiv to lead training and customer success initiatives.
Responsibilities
- Lead, develop, and mentor a team of customer training professionals and UAV instructors.
- Establish team priorities, performance expectations, staffing plans, and professional-development pathways.
- Oversee the development and delivery of classroom, simulator, flight, maintenance, and scenario-based training for Shield AI products.
- Ensure training programs prepare customers to safely operate, maintain, deploy, and effectively employ Shield AI systems.
- Maintain high instructional standards through instructor qualification, observation, coaching, certification, and continuous evaluation.
- Lead the development and standardization of curricula, lesson plans, lecture materials, simulator scenarios, practical exercises, assessments, and supporting documentation.
- Ensure student training records, instructor qualifications, course materials, and program metrics remain current and accurate.
- Coordinate training schedules, aircraft, simulators, facilities, airspace, frequency management, personnel, and other operational resources.
- Communicate directly with customers and partner-force leadership regarding training requirements, student progress, operational readiness, and program outcomes.
- Build lasting customer relationships through continuous engagement, refresher training, and support for effective product utilization.
Requirements
- Bachelor’s degree or equivalent combination of education and relevant experience.
- Five or more years of experience in technical, aviation, military, or UAS training.
- Two or more years of experience leading instructors, training teams, or comparable operational teams.
- Demonstrated experience developing and delivering classroom, simulator, flight, maintenance, or scenario-based instruction.
- Working knowledge of UAS operations, flight and mission planning, aviation safety, and training operations.
- Ability and willingness to travel internationally up to 50%, including for extended periods when required.
- Strong written, verbal, presentation, and interpersonal communication skills.
- Fluent in Ukrainian
- Demonstrated ability to communicate complex technical and operational information to audiences with varying levels of experience.
- Experience managing multiple training events, resources, schedules, and customer requirements in a dynamic environment.
Workplace
- Ability and willingness to travel internationally up to 50%, including for extended periods when required.
Skills
- PowerPoint
- Prezi
- Beautiful.ai
- Camtasia
