At a glance
- Workplace
- Remote
- Location
- Pflugerville
About the role
- EOS IT Solutions is seeking an IT Asset Technician to manage end-user hardware and asset requests, including inventory, shipping, device lifecycle management, and logistics.
- The role involves ensuring timely fulfillment of requests, maintaining accurate asset records, and supporting inventory operations to deliver a seamless IT support experience.
Responsibilities
- Responsible for all end user asset and consumable requests globally.
- Triage, resolve, pack and ship end user hardware requests.
- Monitor and triage the remote hardware request queue.
- Quality control and check all orders daily for accuracy before handoff to courier.
- Maintain an adequate amount of Grade B assets in inventory at the warehouse and refresh as newer devices come in.
- Escalate all issues that cannot be resolved to Tier 2 support for further instructions.
- Monitor Daily outbound shipments and update tickets when delivered.
- Receive and catalog all inbound hardware via Asset management system into the warehouse.
- Monitor and track all Leaver requests and document all reverse logistics.
- Conduct monthly inventory counts of all assets and consumables on hand in warehouse.
