At a glance
- Experience
- 3+ years experience
- Workplace
- Onsite
- Location
- Bengaluru · Suki India
About Suki
- Suki is at the forefront of healthcare technology, dedicated to alleviating physician burnout through our advanced, AI-powered voice solutions. Our mission is to make healthcare technology invisible and assistive, allowing doctors to dedicate their full attention to patient care. We are a team of passionate technologists, clinicians, and industry experts driven by the challenge of solving complex problems in medicine. With a strong presence in both the United States and India, we are a collaborative and agile team making a significant impact.
- The Role: What we want to accomplish and why we need you.
- Suki is building a 24/7 "follow-the-sun" IT organization. We are looking for an autonomous, highly organized IT Support Engineer to act as the primary owner of US daytime IT operations. Reporting to the IT Lead in India, you will serve as the "air traffic controller" for the US teamduring PST hours.You will manage complex SaaS identities and HR-to-IT pipelines, enforce strict security compliance via Vanta, and act as the primary liaison holding our US-based Managed Service Provider (MSP) accountable for physical hardware logistics. Because you will be working while your manager is offline, this role requires high autonomy, excellent judgment, and the confidence to strictly enforce IT SLAs.
About the role
- Suki is seeking an autonomous IT Support Engineer to serve as the primary owner of US daytime IT operations during PST hours. This role acts as the 'air traffic controller' for the US team, managing SaaS identities, HR-to-IT pipelines, and security compliance while coordinating with a US-based Managed Service Provider.
Responsibilities
- Serve as the primary administrator for Okta and Google Workspace, managing access requests and MFA troubleshooting.
- Execute employee onboarding and offboarding workflows integrating BambooHR, Okta, Jira, and Torii.
- Manage seat allocation and access requests for AI tooling suites including Claude, Cursor, Gemini, Rovo, and Slack AI.
- Administer day-to-day operations for Atlassian/Jira, GitHub, 1Password, and Slack.
- Execute continuous SOC2, HIPAA, and HITRUST controls via Vanta, including quarterly User Access Reviews.
- Perform daily triage of SIEM and email security alerts.
- Ensure endpoints are compliant with zero-trust policies using Crowdstrike Falcon Complete and ThreatLocker.
- Manage global macOS and Windows fleet using Hexnode and Apple Business Manager.
- Act as the primary bridge between employees and the US-based MSP, monitoring ticket queues and contractual SLAs.
- Participate in a daily 'Golden Hour' synchronous handoff with the India IT Lead.
Requirements
- 3+ years in IT Support or Systems Administration, ideally supporting US-based tech/startup teams.
- Deep, hands-on administrative experience with Okta, Google Workspace, MDM tools (e.g., Hexnode), Jira, and Cisco Meraki.
- Familiarity with HRIS-driven IT workflows and SaaS management platforms like Torii.
- Hands-on experience with compliance monitoring tools (Vanta) and endpoint security agents (Crowdstrike).
- Ability to enforce strict SOC2/HITRUST policies.
- Proven ability to work the night shift (PST) independently without immediate local supervision.
Preferred qualifications
- Experience working alongside or managing external IT vendors/MSPs.
Workplace
- Position is based in Bengaluru, India.
Skills
- Okta
- Google Workspace
- Hexnode
- Jira
- Cisco Meraki
- BambooHR
- Torii
- Vanta
- Crowdstrike Falcon Complete
- ThreatLocker
- Apple Business Manager
- Atlassian
Show all 15 skills
- GitHub
- 1Password
- Slack
