IT Logistics Warehouse Operations Manager

Newark · USD 73,000-76,000 · 2+ years experience · Onsite · Posted Oct 14, 2026

At a glance

EOS IT Solutions is seeking an experienced and results-driven Warehouse Operations Manager to oversee daily IT logistics warehouse operations.
This role is responsible for ensuring operational efficiency, meeting and exceeding established service level agreements and key performance indicators, optimizing labor utilization, and driving a culture of continuous improvement.

Oversee daily warehouse operations, ensuring efficient and accurate execution of IT logistics processes, including inbound, inventory management, asset processing, outbound, and reverse logistics.
Ensure operational activities consistently meet or exceed established SLAs, KPIs, quality standards, and customer expectations.
Provide direct leadership and oversight to Warehouse Leads, ensuring clear accountability for operational performance, productivity, and team execution.
Maintain a strong onsite leadership presence, proactively identifying operational challenges, addressing escalations, and supporting timely resolution.
Establish and maintain operational priorities to ensure effective resource allocation, workflow management, and achievement of business objectives.
Develop, implement, and maintain comprehensive labor plans aligned with operational volumes, productivity expectations, and service requirements.
Own operational performance against established KPIs, SLAs, productivity targets, and quality standards.
Champion a culture of continuous improvement, encouraging proactive problem-solving, innovation, and operational ownership.
Ensure warehouse operations comply with established SOPs, company policies, client requirements, and applicable safety regulations.
Partner closely with the Service Delivery Manager to align warehouse operations with business priorities, customer expectations, and strategic objectives.

Proven experience in warehouse operations, logistics, supply chain, or related operational environment.
Minimum of 2 years of experience in a supervisory or operational leadership role.
Demonstrated ability to lead, coach, and develop team leaders or frontline supervisors.
Strong understanding of warehouse workflows, inventory management, operational controls, and workforce planning.
Experience developing and managing labor plans, resource allocation, and productivity expectations.
Proven ability to manage operational performance against KPIs, SLAs, and quality targets.
Working knowledge of Lean principles, continuous improvement methodologies, and process optimization.
Strong analytical and problem-solving skills, with the ability to interpret operational data and translate findings into actionable improvements.
Excellent organizational, communication, and interpersonal skills.
Proficiency in Google Workspace (Google Sheets, Docs, Slides, and Drive), with experience utilizing operational reporting and performance management tools.

Experience in IT asset management, IT logistics, technology warehousing, or related services.
Familiarity with Lean Six Sigma, Value Stream Mapping, 5S, and other continuous improvement methodologies.
Experience developing, implementing, and maintaining SOPs and standardized operational processes.
Experience leading multiple operational workstreams or teams through a layered leadership structure.
Knowledge of warehouse management systems, inventory tracking platforms, and asset lifecycle management.
Experience working with EOS reporting frameworks or similar operational performance management systems.
Demonstrated success implementing measurable process improvements and productivity enhancements.

This is a primarily onsite position requiring a consistent leadership presence within the warehouse.
Occasional travel to other locations within the NAMER region may be required to support business and operational needs.
This position is based primarily onsite at the Newark, CA warehouse facility.