At a glance
- Experience
- 3+ years experience
- Workplace
- Onsite
- Location
- Monterrey
About the role
- The Information Technology Operations (IT Operations) team provides critical operational support for all technology systems.
- As an IT Operations Engineer, you will report to the IT Operations Lead role and utilize your deep knowledge of OKTA, Network Administration, Security Event Management, and SaaS Management to provide critical day-to-day support for employees and partners.
Responsibilities
- Integrate new and current SaaS platforms into OKTA (including Amazon Web Services, Salesforce, Greenhouse, Marketo, ADP, Outreach, Wordpress and more).
- Develop automation workflows within OKTA to streamline employee lifecycle tasks (on-boarding/off-boarding/access provisioning), team and group assignments.
- Assist in managing new and current SaaS platforms (including Google Suite, Zoom, Slack, MDM and more).
- Design, configure and deploy a company wide VPN solution.
- Create and deploy certificates and access controls for VPN solutions.
- On site deployments of Networking Services (WAN, LAN and site to VPC), using Cisco Meraki equipment.
- Site location deployments of Security and Access Controls (facilities access), using Openpath and video monitoring equipment.
- Contribute to the development of IT Operations run-books and knowledge base.
- Enforce security policies and procedures to ensure SOC 2 compliance.
- Identify, remediate, and review security events in CrowdStrike, Google Workspace, and OKTA.
Requirements
- Associate Degree in Technology, Engineering, Computer Science, or Technical Trade School
- 5+ years of experience in IT Operations and/or SaaS Operations.
- A solid understanding of SOC2 compliance
- 3+ years of experience in configuration and administration of medium/large scale OKTA SSO installations, including secure password management practices, role and group management practices and integration practices.
- Experience in administering Google Suite, Slack, Zoom and other SaaS tools for a company of 300+ employees.
- Hands-on experience with Kandji MDM and/or other MDM solutions.
- Experience with Cisco Meraki configurations related to routers, switches, VPNs, VPCs, LANs and WANs, encryption and access control.
- High degree of confidence in troubleshooting hardware and software issues for macOS and Windows devices.
- Clear and engaging communication style of building positive relationships across the Fictiv organization.
Preferred qualifications
- Technical certifications will be given preference (CompTIA Network+ / Security+ / Cloud+, Cisco Certified Network Administrator, OKTA Certified Professional/Administrator).
- Experience in ISO27001 compliance is a plus.
Workplace
- Ability to travel to Fictiv locations as required. Minimal projected travel is less than 25%.
Skills
- OKTA
- Salesforce
- Greenhouse
- Marketo
- ADP
- Outreach
- Wordpress
- Google Suite
- Zoom
- Slack
- Cisco Meraki
- Openpath
Show all 14 skills
- CrowdStrike
- Kandji MDM
