IT Platforms Engineer

Bulgaria · Hyderabad · 4+ years experience · Full-time · Remote · Posted Oct 19, 2026

At a glance

At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.
Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.
Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.
Tide facts:
- Tide is available for UK, Indian, German and French SMEs
- Over 2 million members globally and rapidly growing

As a Workplace Technology Engineer, you’ll be a hands-on engineer looking after the platforms and devices Tideans use every day.
You’ll work closely with the rest of the team to implement, operate, maintain and improve our core IT platforms by focusing on Configuration as a Code framework.

Operate and improve our core IT platforms, handling day-to-day configuration, changes, troubleshooting, and delivering improvements within agreed standards and designs.
Manage our device fleet end to end, covering provisioning, compliance, patching and retirement of Mac and Windows devices, with a focus on a smooth experience for employees.
Apply our security controls by rolling out and maintaining device trust, DLP and web security policies in partnership with InfoSec, and helping troubleshoot when they affect users.
Support onboarding and offboarding by making sure access is granted and removed accurately and on time, and helping automate the manual steps.
Automate repetitive work with scripts and the platforms’ built-in automation.
Act as L2/L3 escalation for the service desk, resolving complex issues and turning recurring problems into documented fixes.
Contribute to projects, owning workstreams within larger platform rollouts and upgrades.

4+ years in IT or workplace engineering, ideally in a cloud-first organisation.
Hands-on administration experience with Google Workspace and with Jamf and/or Intune across Mac and Windows.
Exposure to SSE or web security tools (Netskope or similar) and to Zero Trust concepts such as device trust and conditional access.
Experience administering Jira Service Management or a similar ITSM tool.
Using Terraform for Configuration as Code management.
Scripting in PowerShell, Bash or Python.

The team operates in a cloud-native environment, with Google Workspace at the core, and supports a large, globally distributed workforce.

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