At a glance
- Experience
- 3+ years experience
- Workplace
- Remote
- Location
- Remote
About the role
- 6sense is looking for an IT Support Specialist who is passionate about delivering exceptional employee experiences through world-class IT support.
- This role combines hands-on end user support with administration of modern workplace technologies, identity systems, SaaS applications, endpoint management, and AI platforms.
- You'll support a global workforce while helping improve IT operations through automation, documentation, and process improvement.
Responsibilities
- Provide Tier 1 and Tier 2 support through tickets, chat, email, and remote support sessions.
- Support macOS, Windows 11, Microsoft 365, Teams, Slack, and Zoom environments.
- Manage user lifecycle processes including onboarding, offboarding, access requests, and role changes.
- Administer and troubleshoot Okta, Entra ID, SSO, MFA, and identity-related services.
- Support and manage SaaS platforms including Microsoft 365, Slack, Zoom, 1Password, GitHub, Claude Enterprise, and Workato.
- Deploy, configure, and maintain endpoints using Intune, Iru, and CrowdStrike.
- Maintain accurate asset inventory and device lifecycle management.
- Support Microsoft Copilot, Claude, and other AI technologies while promoting responsible AI practices.
- Develop scripts, automations, and workflow improvements that reduce manual effort and improve efficiency.
- Create and maintain documentation, knowledge articles, and standard operating procedures.
Requirements
- 3+ years of experience in IT Support, Help Desk, Service Desk, or End User Computing.
- Experience supporting macOS and Windows environments.
- Hands-on experience with Microsoft 365, Teams, Slack, and Zoom.
- Familiarity with identity and access management concepts including Okta, Entra ID, SSO, and MFA.
- Experience with endpoint management tools such as Intune, Iru, or similar MDM platforms.
- Strong troubleshooting, communication, and customer service skills.
- Experience working in a fast-paced, remote-first environment.
- Basic scripting or automation experience using PowerShell, Bash, Python, Workato, or similar tools.
- Interest in AI technologies such as Microsoft Copilot and Claude.
- Strong attention to detail, ownership, and a continuous improvement mindset.
Preferred qualifications
- Experience administering Okta, Entra ID, Intune, or Iru.
- Experience with Workato or workflow automation platforms.
- Experience supporting AI platforms and governance practices.
- ITIL, Okta, Microsoft, Apple, or security-related certifications.
- Experience supporting executive stakeholders and globally distributed teams.
Benefits
- Health insurance coverage
- Life and disability insurance
- 401K employer matching program
- Paid holidays
- Self-care days
- Paid time off (PTO)
- Paid parental leave
- Quarterly self-care days off
- Stock options
- LinkedIn Learning platform access
Workplace
- Remote-first environment
Skills
- macOS
- Windows 11
- Microsoft 365
- Teams
- Slack
- Zoom
- Okta
- Entra ID
- 1Password
- GitHub
- Claude Enterprise
- Workato
Show all 15 skills
- Intune
- CrowdStrike
- PowerShell
