Operations Analyst

Any TEGNA Station Location · Hybrid · Posted Oct 5, 2026

At a glance

This Operations Analyst role is part of a team that owns the day-to-day monitoring, support, and operational stability of TEGNA's broadcast and digital platforms.
The position provides advanced support to stakeholders and business-critical applications in a 24x7 support environment by triaging incidents, resolving tickets, and keeping services online.

Own support tickets in ServiceNow from intake through resolution, with responsibility for issues spanning PC/Mac endpoints, imaging workflows, collaborative tools (Teams/O365), and emerging AI/workstream tooling.
Troubleshoot complex endpoint issues across Intune (device compliance, conditional access, app distribution), hybrid identity systems (Okta, AD, Entra), and Exchange Online.
Leverage Moveworks for intelligent ticket intake, prioritization, and automated routing to reduce manual triage.
Coordinate cross-functionally with remote teams, document root causes and remediation steps in ServiceNow, and drive first-contact resolution rates.
Identify automation opportunities—flagging repetitive tickets for workflow automation, knowledge gaps, and tooling inefficiencies that slow resolution.
Monitor and support patch compliance.
Provide proactive monitoring and day-to-day operational support for critical broadcast and streaming systems by responding to PagerDuty alerts, performing routine health checks in New Relic and native monitoring platforms.
Analyze, resolve, and document incidents and recurring problems using structured root cause analysis.
Create, maintain, and improve operational documentation, standard operating procedures, and knowledge base content to support the Service Desk.
Collaborate effectively with a globally distributed, remote-first team, including engineers, application owners, and broadcast/streaming operations.

College degree, relevant certifications, or equivalent hands-on experience in IT operations, service desk, or enterprise support roles.
Three or more years of experience in an operations or advanced helpdesk role, supporting enterprise applications, infrastructure, and end-user environments in a production or 24x7 support setting.
Demonstrated experience supporting broadcast, media, or digital workflow systems, including server platforms, end-user computing orchestration, and monitoring/management toolsets.
Strong working knowledge of IT service management practices and tooling, including ITIL concepts, incident and problem management, knowledge management, and ServiceNow.
Hands-on experience with automation and scripting technologies, such as PowerShell, Python, or similar languages.
Proven ability to manage and prioritize multiple concurrent tickets, incidents, or tasks, working independently while collaborating effectively with remote and globally distributed teams.
Effective written and verbal communication skills, with the ability to clearly document issues and resolutions and communicate technical information.
Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues and identify practical, repeatable solutions.

Two medical plan options through Blue Cross Blue Shield of Texas for full and part-time employees
Access to dental and eye care coverage
Fertility, surrogacy and adoption assistance
Disability and life insurance
401(k) program with 100% match up to the first 4% of pay, 100% vested from day one
Nine free virtual doctor's appointments with a physician through Teladoc for all employees and eligible family members
12 free annual therapy sessions with a licensed clinician through Spring Health for all employees and eligible family members
Generous Paid Time Off (PTO) benefit
Nine paid holidays per year