Printer Support Technician
Mobile · 2+ years experience · Full-time · Onsite · Posted Oct 5, 2026
At a glance
- Experience
- 2+ years experience
- Employment
- Full-time
- Workplace
- Onsite
- Location
- Mobile
About the role
- ALTEN Technology USA is seeking a Printer Support Technician to support approximately 200 printers across an aerospace manufacturing site and assist with the broader North America printer environment.
Responsibilities
- Support approximately 200 printers across an aerospace manufacturing site and assist with the broader North America printer environment.
- Perform printer deployments, installations, configurations, and replacements.
- Troubleshoot printer hardware, connectivity, and user-related issues.
- Provide Level 1 / Level 2 support and escalate complex issues to Xerox Level 3 support when necessary.
- Support end users across Line 1, Line 2, and associated facilities.
- Coordinate directly with Airbus stakeholders to ensure timely issue resolution.
- Maintain asset and support documentation as required.
Requirements
- 2+ years of IT Support, Desktop Support, or Field Support experience.
- Experience troubleshooting printers, end-user devices, and basic network connectivity issues.
- Strong customer service and communication skills.
- Prior experience supporting large printer fleets.
- Experience working in manufacturing, industrial, or enterprise environments.
- Familiarity with ticketing systems and IT support processes.
Workplace
- Onsite in Mobile, AL
- Drug-free workplace requiring a pre-employment drug screening
Skills
- Xerox
- Ticketing Systems
