IT Support Engineer

Dublin · EUR 125-165 / year · Hybrid · Posted Oct 7, 2026

At a glance

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

Anthropic is hiring an IT Support Engineer to help the IT Operations team keep the company running without friction.
The role involves handling support across a mostly macOS environment, onboarding at scale, automating repetitive work, and improving the day-to-day employee experience.
Candidates will work closely with IT Engineering and Security with opportunities to grow into more technical infrastructure work over time.

Triage and resolve issues across hardware, software, networking, and accounts through the ticketing system, Slack, and in-person.
Diagnose and fix issues across macOS, ChromeOS, iOS, Android, and core SaaS platforms including Google Workspace, Slack, GitHub, and Atlassian.
Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement.
Support access management and employee lifecycle workflows such as onboarding, offboarding, and reorgs.
Handle escalations that need cross-team coordination.
Join an on-call rotation for urgent issues outside business hours.
Provide hands-on support for user technology, AV systems, conference rooms, and printers.
Write and maintain internal documentation, including runbooks, how-to guides, and knowledge base articles.
Spot patterns in support requests, surface recurring issues, and flag opportunities to automate.
Write scripts using Bash or Python to automate repetitive tasks.

Hands-on IT support experience in a fast-paced environment.
Experience supporting macOS endpoints, and comfortable supporting ChromeOS, iOS, and Android.
Experience with Google Workspace administration.
Experience with Slack administration, including workspace management, permissions, and troubleshooting.
Experience supporting and administering other SaaS tools.
Understanding of identity and access fundamentals such as SSO, MFA, and directory services.
Familiarity with MDM fundamentals and endpoint management concepts.
Basic scripting with Bash or Python for automation.
Strong troubleshooting skills with a methodical and persistent approach.
Bachelor’s degree or an equivalent combination of education, training, and/or experience in a relevant field.

Familiarity with zero-trust security concepts and endpoint security tooling.
Networking basics including DNS, DHCP, and VPNs.
Experience with IT projects beyond day-to-day support, such as migrations, tool rollouts, or process redesigns.
Experience using AI tools to improve personal or team productivity.
Interest in developing deeper technical skills and taking on more complex systems administration over time.

Location-based hybrid policy requiring staff to be in the office at least 25% of the time, with some roles potentially requiring more time in office.

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