At a glance
- Employment
- Internship
- Workplace
- Onsite
- Location
- Las Vegas
About TensorWave
- Our mission is simple: deliver seamless, secure, reliable, and resilient AI compute at scale. We've built a versatile cloud platform that eliminates infrastructure barriers, empowering builders to focus on innovation instead of fighting their stack. Because breakthrough AI should move at the speed of ideas, not infrastructure.
About the role
- The IT Service Desk Intern will support the Corporate IT team by providing Tier 1 technical support to employees.
- This customer-facing role involves assisting with day-to-day service desk operations and various Corporate IT initiatives.
Responsibilities
- Triage incoming support requests and resolve common technical issues.
- Document solutions and escalate complex issues to appropriate team members.
- Monitor and triage service desk tickets.
- Troubleshoot hardware, software, account, access, and connectivity issues.
- Assist with employee onboarding and offboarding activities.
- Support endpoint and asset management tasks.
- Maintain IT documentation and knowledge base articles.
- Address the existing backlog of support tickets and operational projects.
- Assist with inventory management, device preparation, and deployment.
- Perform account administration, software installation, and access reviews.
Requirements
- Strong customer service skills, empathy, patience, and professionalism.
- Clear written and verbal communication.
- Attention to detail.
- Willingness to learn.
- Ability to listen carefully and communicate technical issues in an easy-to-understand manner.
Preferred qualifications
- Prior IT experience.
- Basic familiarity with computer hardware.
- Basic familiarity with operating systems.
- Basic familiarity with networking.
- Basic familiarity with Microsoft 365.
- Basic familiarity with Google Workspace.
- Basic familiarity with ticketing systems.
Skills
- Microsoft 365
- Google Workspace
- IT Service Desk
- Asset Management
- Inventory Management
