At a glance
- Experience
- 3+ years experience
- Location
- Foster City
- Salary
- USD 85,000-100,000
About the role
- As an IT Specialist at Conviva, you will be the first point of contact for our Mac-first workforce, providing hands-on support that keeps everyone productive.
- Working closely with employees will give you a clear view of where processes slow people down, and you will share those insights with our IT Engineers to automate them.
Responsibilities
- Resolve Tier 1 and Tier 2 tickets for Mac and Windows laptops, Okta, Google Workspace, Slack, Jira and Confluence, application access, and Wi-Fi within SLAs
- Provide responsive, white-glove support to executives
- Handle onboarding and offboarding: device setup, Okta provisioning, and access removal
- Manage devices in Iru: enrollment, apps, profiles, FileVault, and lock or wipe requests
- Support endpoint security tools (CrowdStrike, Code42) and escalate incidents as needed
- Manage conference rooms, facility TVs, and the All Hands space, including AV setup and live meeting support
- Maintain hardware inventory and track software licenses and submit renewals
- Manage e-waste and device disposal per company policy
- Escalate complex issues to vendors or IT engineers
- Partner with IT engineers to test new rollouts and automate repetitive tasks
Requirements
- 3+ years of solid IT support experience in an enterprise environment supporting Mac primarily & Windows users with Okta, Zoom, Google Workspace, Slack, and Atlassian tools
- Experience setting up conference rooms and AV, and supporting all-hands live meetings
- Experience using AI Tools
- Comfortable using a ticketing system (Jira Service Management or similar)
- Able to balance day-to-day support with some ad-hoc project work as priorities shift
- Proactive and friendly, works well with limited direction, and willing to pitch in wherever needed
- Clear written and verbal communication, including with executives
Preferred qualifications
- Hands-on admin experience with Okta, Google Admin, Microsoft 365, and an MDM (Iru, Jamf, or similar) is a plus
- Scripting for automation (Bash, or Python)
- Exposure to GCP, AWS, or Azure
Workplace
- This role is based in our office at least four days a week.
- This role is based in our Foster City, CA office full-time.
Skills
- Mac
- Windows
- Okta
- Google Workspace
- Slack
- Jira
- Confluence
- CrowdStrike
- Code42
- Zoom
- Bash
- Python
Show all 15 skills
- GCP
- AWS
- Azure
