Associate IT Infrastructure Engineer
Atlanta · Austin · Baltimore · Boise · Chicago · Dallas · Detroit · Houston · Las Vegas · Madison · Miami · Minneapolis · Nashville · Orlando · Phoenix · Pittsburgh · Portland · St. Louis · Oregon · USD 95,000-119,000 · 2+ years experience · Hybrid · Posted Oct 15, 2026
At a glance
- Experience
- 2+ years experience
- Workplace
- Hybrid
- Location
- Atlanta · Austin · Baltimore · Boise · Chicago · Dallas · Detroit · Houston · Las Vegas · Madison · Miami · Minneapolis · Nashville · Orlando · Phoenix · Pittsburgh · Portland · St. Louis · Oregon
- Salary
- USD 95,000-119,000 · Base salary
- Visa sponsorship
- Visa sponsorship not offered
About the role
- New Relic is seeking an Infrastructure Engineer to join our IT Engineering team, with a focus on network infrastructure and enterprise AI enablement.
- You will build and operate the networks that keep our global workforce connected and secure, and you will help deploy AI tools that make the company faster.
- This is an engineering role built around automation, scalability, and reliability, with real ownership over the platforms you run.
Responsibilities
- Design, deploy, and manage Meraki infrastructure across global offices using the Meraki Dashboard and APIs
- Troubleshoot and resolve office network issues, including Wi-Fi, switching, VLAN, DHCP, DNS, and connectivity problems.
- Manage ISP relationships, including circuit procurement, installs, renewals, SLAs, outage escalation, and domain performance tracking
- Plan and execute office network builds, moves, and refreshes with Facilities and Security
- Design, deploy, and operate Zero Trust and network security infrastructure (Cloudflare Zero Trust/WARP, VPN, firewall policy)
- Monitor network health and capacity, respond to incidents, and drive root cause fixes
- Maintain network documentation, including architecture diagrams, IP plans, runbooks, and SOPs
- Deploy and administer enterprise AI platforms (Gemini Enterprise, Claude, and related tools), including configuration, integrations, and usage monitoring
- Build AI-powered automations that reduce manual work across IT and business teams
- Design and enforce AI usage controls, including data protection, DLP, audit logging, and access policies
Requirements
- 2 years of experience in network, infrastructure, or IT engineering
- Strong networking knowledge (TCP/IP, DNS, DHCP, VLANs, routing, TLS, VPN, proxy, firewall) and proven troubleshooting skills
- Hands-on experience managing Meraki or comparable enterprise network infrastructure
- Experience working with ISPs and carriers, including circuit management and outage escalation
- Hands-on experience with enterprise AI or LLM platforms (Gemini, Claude or similar), including administration or integration work
- Proficiency in a scripting or programming language (Python, Bash, JavaScript) and experience building against REST APIs
- Understanding of data security principles as they apply to AI usage (data classification, DLP, least privilege)
- Strong critical thinking and structured problem-solving skills
- Clear written and verbal communication, including the ability to document designs and teach others
- Ability to work independently and collaboratively across teams
Preferred qualifications
- Cisco Meraki certification (CMNA) or CCNA/Network+
- Experience with SD-WAN design and multi-site network management
- Experience with Cloudflare Zero Trust, DLP, or CASB tooling
- Experience building agents or workflows with MCP, prompt engineering, or LLM APIs
- Experience with infrastructure as code or workflow automation (Terraform, Ansible, n8n, or similar)
- Experience supporting SOX or similar compliance controls
- Experience administering SaaS platforms such as Google Workspace, Slack, or Atlassian
- Experience running AI adoption programs, training, or internal enablement
Benefits
- healthcare
- dental
- vision
- parental leave and planning
- mental health benefits
- 401(k) plan and match
- flex time-off
- 11 paid holidays
- volunteer time-off
Workplace
- Role supports a flexible workforce model including fully office-based, fully remote, or hybrid.
Skills
- Meraki
- TCP/IP
- DNS
- DHCP
- VLANs
- VPN
- Cloudflare Zero Trust
- Gemini Enterprise
- Claude
- Python
- Bash
- JavaScript
Show all 15 skills
- REST APIs
- Terraform
- Ansible
