IT Support Coordinator-Contract

United States, Bellevue, WA · USA-WA-Bellevue-106th Ave · USD 36-50 / hour · Posted Oct 7, 2026

At a glance

The IT Support Coordinator will serve as the first point of contact for IT service requests, managing ticket queues and ensuring prompt responses within SLAs.
This role involves coordinating with the IT support team to balance workloads, maintain documentation, and drive performance improvements through data analytics.
The position supports creative staff and technical infrastructure within a fast-paced, deadline-intensive environment.

Coordinate with IT Support to balance workload.
Monitor staff queues for issues needing responses.
Monitor unassigned queues to ensure prompt responses within SLA.
Communicate with customers to gather information and provide status updates.
Improve customer service, perception, and satisfaction through fast turnaround of requests.
Escalate service requests to appropriate teams as necessary.
Assist in day-to-day IT queue support operations.
Maintain documentation with updates and changes.
Triage service requests to address urgency and scope of impact.
Update KPI dashboards weekly and report on JIRA dashboard analytics.

Basic computer and operating system skills.
Strong organizational and prioritization skills.
Ability to learn quickly in a highly technical, fast-paced, and deadline-intensive environment.
Excellent written and oral communication skills.
Experience in a role involving direct customer contact.
Ability to work in a team and communicate effectively.
Experience with Jira Service Management or other IT Service Management (Ticketing) tools.