At a glance
- Experience
- 2+ years experience
- Workplace
- Remote
- Location
- New York · US
About Stripe
- Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the role
- The Corporate Technology (CorpTech) Services team is a strategic support partner to all Stripes, in office and remote.
- We’re looking for a Tier 1 Support Engineer to join the AMER CorpTech Services team to provide in-person, thoughtful and individualized support for all Stripes.
Responsibilities
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person, email, Slack or ticketing system.
- Provide in-person IT HelpDesk assistance to Stripe employees, contingent workers, and vendors.
- Walk customers through problem-solving processes and follow up to ensure issues have been resolved.
- Run diagnostic programs to resolve problems as well as troubleshoot IT scripts, systems, or automation
- Support and maintain critical SaaS tools (Google Workspace, Slack, Zoom, JIRA, Confluence, etc.)
- Troubleshoot Stripe-provided hardware (macOS, Chrome OS, iOS, peripherals)
- Facilitate the provisioning of Stripe laptops for new hire on-boarding and fleet upgrades
- Update, and maintain detailed external and internal IT documentation
- Own IT asset management and ensure accurate and actionable records are kept of required equipment.
Requirements
- Possess 2+ years of experience in IT HelpDesk experience
- Possess strong working knowledge of Apple systems and software
- Possess strong working knowledge of Google Workspace, Slack, Zoom, JIRA, Confluence, or similar cloud providers
- Possess strong working knowledge of Atlassian systems (JIRA and Confluence)
- Possess understanding of script execution and troubleshooting (ex: Ruby, Bash, Python)
- Possess working knowledge of imaging/endpoint management tools (DEP, FleetDM )
- Able to independently manage and prioritize workload and projects
- Possess outstanding interpersonal and communication skills
- Is empathetic, humble, and possess a strong focus on customer service
Skills
- Google Workspace
- Slack
- Zoom
- JIRA
- Confluence
- macOS
- Chrome OS
- iOS
- Ruby
- Bash
- Python
- DEP
Show all 13 skills
- FleetDM
