At a glance
- Workplace
- Hybrid
- Location
- Zürich
- Visa sponsorship
- Visa sponsorship available
About Anthropic
- Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
- The IT Operations team keeps Anthropic running by ensuring every employee can do their best work without friction.
- The IT Support Engineer pairs strong technical skills with a service mindset and good judgment to handle support across a mostly macOS environment.
- This role involves real ownership, process improvement, and collaboration with IT Engineering and Security with room to grow into infrastructure work.
Responsibilities
- Triage and resolve issues across hardware, software, networking, and accounts through ticketing systems, Slack, and in-person support.
- Diagnose and fix issues across macOS, ChromeOS, iOS, Android, and core SaaS platforms including Google Workspace, Slack, GitHub, and Atlassian.
- Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement.
- Support access management and employee lifecycle workflows such as onboarding, offboarding, and reorgs.
- Handle escalations that need cross-team coordination and join an on-call rotation for urgent issues outside business hours.
- Provide hands-on support for user technology, AV systems, conference rooms, and printers.
- Communicate clearly with users at every technical level and write internal documentation like runbooks, how-to guides, and knowledge base articles.
- Spot patterns in support requests, surface recurring issues, and flag opportunities to automate.
- Help streamline onboarding and high-volume operations while contributing to automation efforts.
- Maintain and improve device management, identity, and access systems by writing scripts in Bash or Python.
Requirements
- Hands-on IT support experience in a fast-paced environment
- Experience supporting macOS endpoints, and comfortable supporting ChromeOS, iOS, and Android
- Experience with Google Workspace administration
- Experience with Slack administration, including workspace management, permissions, and troubleshooting
- Experience supporting and administering other SaaS tools
- Understanding of identity and access fundamentals including SSO, MFA, and directory services
- Familiarity with MDM fundamentals and endpoint management concepts
- Basic scripting using Bash or Python for automation
- Strong troubleshooting skills with a methodical and persistent approach
- Bachelor’s degree or an equivalent combination of education, training, and/or experience in a relevant field
Preferred qualifications
- Familiarity with zero-trust security concepts and endpoint security tooling
- Networking basics including DNS, DHCP, and VPNs
- Experience with IT projects beyond day-to-day support, such as migrations, tool rollouts, or process redesigns
- Experience using AI tools to improve personal or team productivity
- Interest in developing deeper technical skills and taking on more complex systems administration over time
Benefits
- Competitive compensation and benefits
- Optional equity donation matching
- Generous vacation
- Parental leave
- Flexible working hours
Workplace
- Location-based hybrid policy expecting staff to be in the office at least 25% of the time, with some roles requiring more time in-office.
Skills
- macOS
- ChromeOS
- iOS
- Android
- Google Workspace
- Slack
- GitHub
- Atlassian
- MDM
- SSO
- MFA
- Bash
Show all 14 skills
- Python
- DNS
