At a glance
- Workplace
- Hybrid
- Location
- Dublin
- Salary
- EUR 48,000-51,750 / year · Base salary
About Asana
- Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.
- We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
- Join Asana’s Talent Network to stay up to date on job opportunities and life at Asana.
About the role
- Asana is seeking an experienced IT Support Specialist for our growing office in Dublin, Ireland.
- In this role you will provide critical holistic support of the Dublin office in addition to supporting Asanas globally through ticketing and Slack.
Responsibilities
- Provide in-person support for users in the IT Lounge
- Respond to user requests via standard support tools like chat and ticketing systems
- Troubleshoot hardware and software problems with Apple, Windows, and ChromeOS products, including desktop and laptop hardware
- Build and deploy new laptops using standard deployment tools like JAMF, Intune, ABM (Apple Business Manager), etc
- Participate in the IT on-boarding experience and IT welcome sessions
- Manage system access for Asana’s users
- Deploy and support software to end-users
- Help to maintain functionality in conference rooms and all-hands spaces
- Manage hardware and software inventory
Requirements
- Experience in IT support roles
- Hardware troubleshooting experience on common business systems including Apple, Windows, and Chromebooks
- Basic AV and networking skills, including an understanding of video conferencing, WiFi, VPN, etc
- Experience with being part of a distributed team, whose main HQ might be in another location
- Experience using and managing ticket-based enterprise workflow management systems, particularly Asana, Zendesk or similar
- A positive, service-oriented attitude
- Solid problem solving skills
- Ability to lift heavy equipment (50+ pounds) as needed
Benefits
- Mental health, wellness & fitness benefits
- Career coaching & support
- Inclusive family building benefits
- Long-term savings or retirement plans
- In-office culinary options to cater to your dietary preferences
Workplace
- Office-centric culture while adopting the best elements of hybrid models
- #LI-Hybrid
Skills
- Apple
- Windows
- ChromeOS
- JAMF
- Intune
- Apple Business Manager
- Asana
- Zendesk
- Slack
- WiFi
- VPN
