At a glance
- Experience
- 1-2 years experience
- Location
- Melbourne
About the role
- As a Junior Fraud Analyst at Easygo, you run day-to-day operations by working alert queues, reviewing accounts and transactions, verifying customer documentation, defending chargebacks, and escalating cases.
- The role sits within the Payments Fraud & Risk team, offering exposure to live incidents, post-incident reviews, and the opportunity to spot patterns that individual alerts do not surface.
Responsibilities
- Work assigned fraud alert, review and verification queues to defined service levels, applying established rules, screening criteria and standard reports
- Escalate suspicious behaviour or policy violations identified during reviews through the defined escalation route
- Record complete, accurate case notes and audit trails for every action, handing over each shift cleanly with open cases, volume anomalies and emerging issues documented
- Build chargeback and payment dispute evidence packs ready for review and submission
- Resolve fraud related escalations from stakeholders within agreed response times
- Spot patterns across accounts and cases that individual alerts don't surface, referring them on for deeper analysis
- Support the team through live fraud incidents and contribute to post-incident reviews, while surfacing procedural gaps and recurring false positives so procedures can be improved
Requirements
- 1-2 years' experience in fraud, payments, KYC or a comparable operational role
- Available to work extended hours on a published roster, including a weekend rotation
- Solid numerical and data literacy, confident in spreadsheets and operational dashboards
- Attention to detail, with the ability to hold that standard through a high-volume queue
- Clear, concise written communication
- Discretion when handling sensitive customer and financial information
Preferred qualifications
- iGaming and AML exposure
- Experience working with large sets of data
- An understanding of SQL queries
Benefits
- Performance-based bonus recognition based on your impact (up to 20%)
- High-value referral bonus
- 18 weeks paid parental leave for primary carers
- Smooth Parental Return: 12 weeks of transition support, including fully paid Fridays off during your first three months back
- Access to Employee Assistance Program
- Wednesday massages
- Free coffee, fresh juices and smoothies served by in-house baristas
- Daily catered breakfast and regular company-wide events
- Snack walls and drink fridges on every floor
- Access to pool tables, table tennis, gaming consoles and an F1 simulator
Workplace
- Full-time opportunity at the Melbourne office
- Work in person at the Melbourne office
Skills
- Spreadsheets
- Operational Dashboards
- SQL
