Junior IT Support Analyst
São Paulo, São Paulo · BRA São Paulo · Hybrid · Posted Oct 2, 2026
At a glance
- Workplace
- Hybrid
- Location
- São Paulo, São Paulo · BRA São Paulo
About the role
- Wildlife is looking for a Junior IT Support Analyst to join Wildlife's Corporate Technology team.
- The role involves providing the best tech support experience for all Wilders around the globe and collaborating with departments to improve procedures and systems.
Responsibilities
- Manage all tickets assigned to you in our system, ensuring SLA compliance, high customer satisfaction, and definitive solutions for recurring problems
- Facilitate the onboarding of new Wilders, guaranteeing that all newcomers receive the necessary accounts, permissions, instructions, and devices to perform their roles from day one
- Execute workstation and IT device provisioning and de-provisioning, continually improving our IT Asset Management process to maintain accurate inventory control
- Provision, install, upgrade, and troubleshoot licenses for a variety of video and game production software, including Adobe Creative Suite, Autodesk Suite, Unity, Unreal, Cursor, and Krea
- Provide comprehensive support and troubleshoot incidents across MacOS and Windows workstation environments, as well as iOS and Android mobile devices
- Create highly structured documentation—such as knowledge base articles, how-tos, and user guidelines—for both our internal team and end-users
- Identify proactive opportunities to improve systems and procedures, moving beyond simple ticket resolution to drive efficiency, automation, and best-in-class support services
- Maintain and support office infrastructure, including local servers, Cisco Wi-Fi, and Google Meet hardware
- Administer Google Workspace, managing requests and resolving incidents within tools like Gmail, Calendar, and Drive
- Manage access permissions and troubleshoot issues across other core systems, such as Jira, Confluence, Unity, Microsoft Entra, and Okta
Requirements
- Knowledge of Mac OS and Windows operating systems
- Knowledge of Google Workspace applications (Docs, Sheets, Gmail, etc) is essential
- A completed degree or diploma in Network, Systems, or Computing
- Experience with general computer systems administration
- Documentation skills
- Availability to work in hybrid mode
- On-Call availability for off-hours requests
- Excellent verbal and oral communication skills
Preferred qualifications
- Advanced English (both spoken and written)
- Previous experience providing tech support in a corporate environment
- Hands on experience with maintaining and servicing Mac and Windows laptop hardware
- ITIL and/or Project Management, IT Support related courses or certifications
- Knowledge of iOS, Android, and Linux operating systems
- Knowledge of computer networking fundamentals
- Experience in the Jira Service Management ticketing system
- Experience with supporting cloud-based SaaS applications such as Google Workspace, Slack, Okta, Atlassian (Jira, JSM, Confluence)
Workplace
- Availability to work in hybrid mode
Skills
- Adobe Creative Suite
- Autodesk Suite
- Unity
- Unreal
- Cursor
- Krea
- MacOS
- Windows
- iOS
- Android
- Google Workspace
- Cisco Wi-Fi
Show all 15 skills
- Google Meet
- Jira
- Confluence
