Lead Professional Services Engineer, Actimize

Remote · 5-10 years experience · Remote · Posted Oct 19, 2026

At a glance

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

As a Lead Professional Services Engineer, you'll play a mission-critical role in deploying software across both cloud and on-premise environments.
This is a high-impact role where you'll bridge the gap between engineering, architecture, and real-world deployment.
You'll be the go-to expert for installation, configuration, optimization, and troubleshooting.

Lead the rollout of our analytics suite into a variety of environments (cloud, hybrid, on-premise).
Troubleshoot production issues across networks, servers, databases, and integrations.
Work with cross-functional teams to keep things running smoothly.
Collaborate with product, data engineering, and platform teams to streamline performance and scalability efforts.
Work hands-on with enterprise clients to build environments that support their data, analytics, and security workflows.

Bachelor of Science in Computer Science, Information Technology, Information Systems, or similar.
5-10 years' experience in enterprise system administration and technology / software development experience will be considered in lieu of a degree.
Excellent analytical and troubleshooting skills required.
Excellent written and verbal communications skills.
Experience in customer-facing delivery.
Flexible working schedule required.
Weekend work required, usually no more than 50% of the time.

Experience deploying enterprise class software that utilizes a variety of technologies is desirable

Show all 13 skills