Lead Professional Services Engineer (AI)

Australia - Sydney · 1+ years experience · Hybrid · Posted Oct 5, 2026

At a glance

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

The Professional Services Engineer is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NiCE products and services.
This position combines technical and business responsibilities, requiring engagement with clients to understand their needs, provide consultative support, and deliver cutting-edge solutions, whilst mentoring junior NiCE staff.

Lead complex implementations from pilot to full deployment, ensuring scalable, high performing CX and AI solutions for enterprise customers.
Configure, program, and develop NICE solutions, including ACD, IVR, ASR, AI, NLU, CRM integrations and in some cases, programming as required.
Integrate systems seamlessly across CRMs, APIs, and customer ecosystems to create cohesive, end-to-end technical architectures.
Maintain Senior level expertise and currency in industry leading contact center technologies.
Collaborate with project managers to design and oversee end-to-end project rollouts.
Manage system lifecycle development, change control processes, and risk analysis for enterprise solutions.
Ensure seamless project execution through inter-departmental coordination and clear communication.
Serve in a project manager capacity via management of end-to-end system life cycle development of small to large-scale projects.
Provide subject matter expertise on NICE products and AI solutions during client consultations.
Conduct business analysis to assess user needs, design tailored solutions and provide industry guidance.

Bachelor's degree in a technical or business field (e.g., Computer Science, Information Systems, Engineering) or equivalent work experience.
5+ years of professional experience, including at least 1+ year working with digital channels, AI, or bot-driven applications.

NiCE-FLEX hybrid model: 2 days working from the office and 3 days of remote work each week