At a glance
- Experience
- 12+ years experience
- Workplace
- Remote
- Location
- Charlotte · Fremont
About the role
- We are seeking a Lead for Sales, Retail & Order-to-Delivery Systems to own the strategy, roadmap, and delivery of technology platforms that support Scout Motors' commercial transaction, sales planning, retail operations, and order-to-delivery capabilities.
- This is a hands-on domain expert role responsible for ensuring Scout's sales and retail technology ecosystem can support a direct-to-consumer operating model while integrating effectively with ERP, corporate systems, Digital Products, logistics, finance, and retail operations.
Responsibilities
- Own the strategy, roadmap, and delivery of Sales, Retail, and Order-to-Delivery systems supporting order management, retail operations, sales planning, transportation, delivery, and commercial transaction workflows.
- Lead technology planning and delivery for order management capabilities, including order capture, order submission, bulk order processing, ETA/status needs, Monroney-related requirements, and downstream integration with SAP and other systems.
- Support S&OP as a major workstream within the Sales and Order-to-Delivery domain, ensuring technology capabilities align to demand planning, forecasting, allocation, fulfillment, and commercial planning needs.
- Partner with Sales Operations, Retail Operations, Logistics, Finance, Digital Product, ERP, Data, Platform Engineering, and other stakeholders to manage dependencies and drive delivery decisions.
- Evaluate system options, vendor solutions, integration approaches, and process fit for retail operations, transportation management, retail finance, and order-to-delivery capabilities.
- Ensure all Sales, Retail, and Order-to-Delivery solutions align with enterprise architecture, platform standards, data governance, security requirements, release management, and operational readiness expectations.
- Exercise independent judgment on significant and unique technology issues, including decisions involving competing business priorities, architectural constraints, operational risk, and incomplete information.
- Make recommendations and decisions that shape Sales, Retail, and Order-to-Delivery technology objectives and may affect the broader Corporate Technology function.
Requirements
- Proven track record delivering business-critical IT systems in a complex, matrixed environment.
- Strong understanding of sales operations, retail operations, order management, logistics, S&OP, or commercial transaction systems.
- Experience supporting or implementing systems such as OMS, CRM, ERP, TMS, retail operations tools, planning systems, or customer transaction platforms.
- Ability to translate business requirements into system capabilities, data flows, integration needs, delivery plans, and support models.
- Experience working across commercial business teams, Digital Product, enterprise architecture, data, integration, security, and operations.
- Strong analytical and problem-solving skills, with the ability to simplify complex cross-functional processes into clear system decisions.
- Ability to manage vendor evaluations, RFI/RFP activities, solution design, implementation planning, and delivery execution.
- Strong communication and stakeholder management skills, especially with senior business and IT leaders.
- Bachelor's degree in information technology, business, engineering, supply chain, or a related field.
- 12+ years of experience in IT, commercial systems, business systems analysis, product delivery, or solution delivery.
Preferred qualifications
- Automotive, retail, or DTC experience preferred.
Benefits
- Medical, dental, vision and income protection plans
- 401(k) program with an employer match and immediate vesting
- 20 days planned PTO, as accrued
- 40 hours of unplanned PTO and 14 company or floating holidays, annually
- Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
- Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
Workplace
- This role requires 4-5 days per week in the office, with regular in-person meetings and events.
- Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.
- This role is not eligible for remote work in New York City.
Skills
- OMS
- CRM
- ERP
- TMS
- SAP
