Lead Success Operations Analyst

San Francisco · Boston · USD 120,000-180,000 · 5-8 years experience · Posted Oct 8, 2026

At a glance

Klaviyo is seeking a Lead Customer Intelligence Analyst to join the Customer Insights & Analytics team.
This role involves designing measurement systems, leading analytical investigations, and building the infrastructure behind customer health scoring and experience-impact initiatives.
The position requires partnering with CX leadership and data scientists to prioritize and measure key business initiatives.

Design and build Goals Measurement Frameworks and benchmarks for CX initiatives and pilots.
Lead end-to-end investigations by scoping ambiguous business questions, analyzing data, and delivering decision-ready answers.
Develop and maintain dashboards and reporting for journey health, CX impact, and OKR baselines.
Partner with data scientists on health-score and forecasting work through exploratory analysis and validation.
Build reusable data products, including Snowflake-backed tools and automated data pulls.
Collaborate cross-functionally to ensure new builds are well-documented and ready for operational handoff.

5–8 years of experience owning analytical problems end-to-end.
Strong, daily-use SQL skills.
Strong, daily-use Python skills.
Ability to scope ambiguous problems and drive them to a clear answer with minimal oversight.
Applied statistics or machine learning literacy sufficient to partner with data scientists.
Ability to communicate findings clearly to non-technical and senior stakeholders.